Spectrum Store — Local services in Town of New Paltz

First review I've ever written. But I have to inform whoever is in charge that my experiences with the New Paltz store have been awful. When i've gone in, there has mostly been one person working. So many transactions take 1/2 hour or more so unless you're willing to spend your day there it's nonsensical to go. I think it would be better to shut the store on days it can't be staffed. I went today to buy a new phone. The only person working was dealing with someone. I waited 15 minutes but there seemed to be little movement. I went to do some chores---came back in 20 minutes and same woman was still sitting in front of the only salesperson. He asked what i was there for; I said i wanted to buy a new phone. He got someone from the back who spent some time trying to get another register operating. Never looked at me or said, " I'll just be a moment". Nothing. After another five minutes or so he went in the back again---no, "i;ll be right back". I waited a bit and then walked out again. What does it take to just look up and acknowledge that someone is looking to be helped??? Anyway... going to get my phone somewhere else and try to avoid this store at all costs. Byt the way...the store is huge and usually one work person manning the...

Spectrum as a whole is a terrible company; there are discrepancies across the board between what the customer service person and the individual users see on their respective screens. I repeat - SPECTRUM IS THE WORST 'SERVICE' PROVIDER!!!!

A salesperson sold me a cell plan saying the IMEI number was compatible - it was not. The ensuing process of trying to return the phone back to use with my former provider - AFTER ONLY A FEW HRS. ON SPECTRUM - proved futile. MY PHONE IS NOW RENDERED USELESS!!!!! Sorry Spectrum New Paltz... someone has to get a one star reveiw...

Thank you Dionne, for your patience and calm...

Erich - you spun my wheels, bro.... what we were trying to do was not that...

Dionne was so friendly and helpful. She offered solutions, walked me through the leasing process, gave me tips & advice, and overall it was an amazing experience. They have unlimited data for $29 a month, you get $600 off right now for Samsungs, their coverage is good, it’s kind of an all around win. First con is that you need to be a spectrum customer already. Idk anyone around here who isn’t though. Second con is you can’t pick up the phones! There’s so many options & they have so many on display, but they’re locked stationary- stinks if you’re trying to test cameras. Regardless, I totally...