COACH Outlet — Local services in Town of Niagara

If I could rate this store a 0 then I would. I visited this store just over a month ago, no one greeted me. I walked around viewing different items, picked up a few things, and still no one had acknowledged I was there. I was looking for a purse to buy my friend for her birthday. I decided on a purse and wallet and made my way to the check out, which there was no one there. I continued browsing while waiting a few minutes before anyone came to cash me out. I got what I needed, that was fine. Coach has a 30 day return policy. I went back to the store 41 days later to see if I could get a refund or exchange. Again I made my way to the check out line where I found no one. I stood there and waited a few minutes before anyone even knew I was there. I explained that I bought the purse as a gift, my friend didn't love it, so I wanted to return or exchange the bag. I also live in Canada and I am not in USA often, which is why I wasnt able to return it within the 30 days. I was told no because there return policy is 30 days. I explained again, asking if there was anyway they could help me out because I still had all the original tags attached, and the original receipt. The lady said i will ask my manager. Waiting for another few minutes, the manager came up shaking her head. She said there is no way we can do anything since it is over 30 days. I explained the situation again and the whole time she was shaking her head. I ended up thanking her anyways and leaving. This store is lacking some serious customer service and should look into hiring more pleasant and customer service oriented managers. I will never return...

Literally the worst staff ever. I was never greeted when I entered the store while every single other person that entered was with a staff member and was greeted. 2 staff members were following me around the whole entire time, and they were talking about me on their mics. And then they had the audacity to ask me did anybody help you today when I went to check out knowing damn well that nobody did. on top of all of this, they didn’t even package my bag correctly when I bought it. This was the worst experience I’ve ever had in a store ever in my whole entire life. Whether it be ageism, Islamophobia, racism I don’t care. This is the worst service I’ve ever been provided. They’re lucky they even got my money and I really wanted this...

Great outlet branch! Love that there are 2 separate stores next to each other, one is Coach Men's, the other is Coach Women's. 70% of all Coach items currently. I picked up a $400 classic Coach, cross-over bag/purse, for women. It comes in light blue, black & Red. With the 70% off & other discounts- I picked this bag up for $100 bucks! They even do free boxes & gift wrapping. I would Google: Coach Niagara Factory Outlet Mall to find out how long the 70% of everything sale is going till. I think at least another 7 days from now. I included a picture of the cross-over bag I got for $100 at the end of this post. It's going to make a great Christmas gift...