BOSS Store - Americana Manhasset — Local services in Town of North Hempstead

I have always shopped at Hugo boss and my relationship has developed so well with Mendell there that I would never go anywhere else. I stopped going to Roosevelt and other locations not that they were a bad experience but because Mendell made the experience here perfect every time and any corrections ever needed be more than takes care of it. He knows exactly what to point out to fit your figure and body frame. He knows what options are best for the occasion or whichever business or casual events you will be wearing the attire in. He makes sure to resolve anything and goes above and beyond with his service and has a great personality. Always a fun time going down and he’s great always reminding you of the best sales going on! If your going down ask for Mendell he will make you never want to shop...

Disappointing Experience

I recently visited Hugo Boss and unfortunately, my experience was far from satisfactory.

Firstly, the customer service was lacking. The staff seemed disinterested and unhelpful when I asked for assistance. I asked one of the staff ( a lady) for help in finding a size and she said “the turtlenecks are in the front of the store” and never helped us find it. We finally found our size and asked her where the fitting room was and she just pointed to the back of the store. She was rude and not helpful.

Lastly, I was disappointed with the quality of the products that I tried on. The turtleneck sweater was see through.

Overall, my visit to Hugo Boss was frustrating, and I do not think I will be returning. I hope they can improve their service and product quality...

I can’t say enough about the professionalism and customer service of the store team. Calvin who helped us to choose the first suit for my 17 year old son was just wonderful. I am almost embarrassed how good the suit came out for the upcoming family wedding and end of the year prom, it’s insane. The person who does alterations, Nerick might as well be the tailor form Italy who just added a final touch to already perfect suit. The quality of the fabrics and tailoring is hard to match with even custom places where we used to go for others in our family, just doesn’t look the same. If you wear the suit the way these guys make it for a job interview in Goldman Sachs, you are hired, no doubt! Will be back...