Salvatore Ferragamo Manhasset Store — Local services in Town of North Hempstead

On 7/4/2025, my husband and I visited the Ferragamo store at the Americana Manhasset mall, as he was interested in purchasing a pair of shoes. After trying on a pair, he decided to proceed with the purchase. However, the sales associate began pressuring us to buy a matching belt, even though we clearly stated that it wasn't needed.

When we attempted to complete the purchase, the associate informed us that the shoes were non-returnable. I immediately checked the Ferragamo website, which clearly stated a 30-day return policy. When I showed this to the staff, they responded with unnecessary sarcasm, questioning why we would even ask about a return policy and implying that we had no reason to return the shoes if we liked them. Their tone was condescending, and their demeanor made us feel uncomfortable and disrespected.

Due to the unprofessional and dismissive behavior we experienced, we ultimately decided not to complete the purchase. This visit was disappointing and did not reflect the level of service we expected from a luxury brand...

It's always a pleasure to visit Ferragamo at the Americana in Manhassat. If you shop the brand I won't to extol it's goods, and if not please introduce yourself to the brand. Today I wanted to make the public aware of the service provided me by Carlota. She is a TRUE ambassador of Ferragamo. I reached her over the phone for a much desired item and her pleasantness and professionalism was a prelude to meeting her at the store and getting my items. She even made a hit with me on a few suggested I never considered. She's simply a delight and I look forward to future purchases with her at...

Return policy is horrible! I purchased a parfum gift a little over a month before Christmas and tried to return item 2weeks after purchase and since it was past 7days policy stated it can not be returned (even though items were boxed with unbroken seal in original packaging) Buyers beware. Store just offered exchange but no refund… knowing this now if I’m not shopping for myself I will not be buying from...