Scholet Furniture — Local services in Town of Oneonta

So.... Scholet Furniture sold us a bedroom set on Halloween. It took until sometime in December before it was delivered. A WEEK later the bed broke.

It took over a month and a half before we got someone from service to respond to us and actually come out and fix it. Based on the design of the bed it was obvious that it wasn't going to last. They said 'they'd call us to discuss options for a permanent solution' as the onsite technician agreed but said all he could do was put it back to the way we bought it.

This weekend it broke again. Had we heard from Scholet since end of January when they were here? Of course not. Their 'service' department is the furthest thing from it.

We spent 2,000+ on a full set for our bedroom. Not only did the center supports break, one of the slats screws striped out of its hole and as we moved the bed to try and 'temporarily fix it' we find that the headboard was half unscrewed from just sleeping in the bed and would have just fallen off soon.

At this point our bedroom has become a jungle gym nightmare that LUCKILY we were able to fit our mattress on the floor with the set still in the room.

So we call to request the whole set be returned as its been a whole 4 1/2 months since we took delivery and we've had major issues twice and we obviously don't want part of a set in our room we bought the set b/c we wanted a SET. WE don't want to wait weeks for their service people to come out, not solve the problem and then promptly forget us again. We want it out of our house.

SO What happened when we called?

Call 1: Sunday - Sales says service will get back to us.

Call 2: Monday - from Service "We'll have to talk to the owner they're not here today",

our response: " CALL THEM, we can barely move in our room and its not our fault only one person can authorize a return in a company as large as Scholet"

Call 3: Monday - from Service "We'll only take back the bed"

That's funny, they were billed as a set, so I expect the set to be refunded ,not some arbitrary number assigned to each piece without any detail on our receipt that it was the original price of the pieces when we bought it.

Needless to say, we're out a bed frame. We are probably out over a thousand dollars b/c we're now stuck with a cheap feeling bedroom set that's incomplete once the broken frame is taken away.

Their only defense is "We've never had one break like this, lets just give you a new one". What the hell is a new one just like the existing one going to change???? The supports are a single pole in the center on a single bolt in SOFT wood that's about an inch thick on each side. ANY Shift in weight on it is going to do exactly what happened, RIP THE BOLTS out of it. Another frame of the exact same design isn't going to cut it and Scholet's terrible response time for delivery and repair already made us not want to work with them further.

TLDR: -Bad Bed Frame Design, -It took them nearly 2 months to come fix it it the first time after it broke under a week of having it. -We've had the bed for 5 months. -They refused to take it back as a set, and at first refused to take it back at all. -They're going to refund us 'what the bed cost'. According to my invoice that's ~2,000.00 and included a dresser, night stand and mirror. -They're going to break the set price apart and only refund us for the bed. So we're stuck with PART of a bedroom set...

All the reviews you see talking about horrible customer service is completely true. Once this place gets any sort of money from you, they don't care. Have a problem with your product? Too bad. Did one of the delivery guys break your window in the middle of winter? Too bad. This place is a joke. I've ordered a lot of furniture from this place, and every single time I've had an issue with a product, they couldn't care less about it. Seriously don't spend your money here, they don't deserve it. There's another furniture store on chestnut st, and they have similar prices. It might not be as good looking as Scholet, but all my friends vouch from them. If you buy from Scholet, you're going to have issues, especially with the delivery guys. Their delivery crew is going to hurt someone, that's how bad they are. They broke my friends window, and they've scratched my walls on delivery. This entire...

Run, run, run. Booth $1,800.00 recliner that is obviously malfunctioning. Contacted store, service guy came told me to cover the recliner cause it looks like I’m right. The recliner slips. Got call from Ken y telling me there was nothing wrong with chair. I said there is obviously something wrong. He said he would speak to tech. My question is if he was going to speak with tech then why did he say there was nothing wrong???? Besides not standing behind their products they lie to their customers. I’ve spend over $5,000.00 there and they just don’t care. Like I said Run as far away as you have go to get...