Burlington — Local services in Town of Oyster Bay

Horrible experience. Horrible customer service. My son just turned 3 years old, I gave my fiance our items & ran to the bathroom because he told me he had to go. Now, okay! The bathrooms are locked, there is an intercom- no answer, I went up to this hispanic lady Romana asked her over 10 times if she worked there, ignored me. She finally answered me & as my son is holding himself, jumping up and down having saying he has to go, she proceeds to tell me she won’t let me in the bathroom I have to wait for a supervisor…..? Excuse me!!!??? Minutes passed my son can’t hold it, she finally let me in? No apology, but if my son went on your floor, how would you feel.? I understand about doors locked in today’s generation. But seriously, I didn’t have a purse let alone a wallet. My son is literally crying have to use the bathroom. Carol the supervisor finally shows up, tells my fiance he is NOT ALLOWED to use the bathrooms for himself .

If no one is allowed in the bathroom, why are the bathrooms so disgusting covered in mold?

Carol the supervisor proceeds to tell me “you need to wait if I’m with a customer”, when a toddler needs to use the bathroom, you should not be keeping him waiting. I understand the locks, but not when you prevent a child to use the bathroom causing him to have an accident. And carol gives me the wrong corporate number.

Never have i experienced something like this. I worked in retail, it’s not an adult, it’s a child who clearly needed to use the bathroom AND PREVENTED THAT.

When you see a child in distress having to use the bathroom THEY SHOULD NOT BE PREVENTED TO USE IT. Especially when Romona LET ME IN BEFORE CAROL THE SUPERVISOR GOT THERE.

I walked out of the bathroom and the SUPERVISOR CAROL was already being disrespectful. saying people steals. I KEPT SAYING IT IS NOT ABOUT THE LOCKS. IT IS THE FACT YOU ARE PREVENTING A CHILD FROM...

Went to store today located in Massapequa. Had some kids clothes to return ( they grew it out before wearing, tags attached) summer styles. Hopefully to get a merchandise credit since it passes 30 days. Didn’t not wanted money back ! Was about to shop for bigger sizes today as well. But I got a weird reaction from a manager ( young girl) she told me that the policy of the store is to return items only with a receipt . I cut my receipts after a while always. I wouldn’t if I knew it . Cuz it’s too much and wallet looks full. I had that done before so I had no idea it’s a problem. I went to that store for years. But manager told me it’s not possible because of their policy and showed me that rule right infront of me on the counter top ( or what ever you call it ) that RULE was there as well as the one that says - you CAN RETURN WITHOUT a receipt and you will get MERCHANDISE CREDIT. And when I point that to her she got very aggressive and rude. She asked me who helped me last time I was there like a cashier name ?!?! I don’t know anyone names there .🤦🏻‍♀️I had no clue I had to ask for names couple months ago when purchasing and that person had to tell me - THE RULE OF HAVING RECEIPT IS THE ONLY WAY . She processed my return and gave me a store credit eventually, it took us 35 min or so . Unnecessary stress and time . Will show a picture of the policy that was right infront of me. So now I will keep my receipts of course . Just in case kids won’t get to use clothes. I never take off tags till it’s time to wear . What do you do with small sizes? I won’t throw it away . I don’t have friends with kids that can use them so makes sense to bring back to store...

I'm giving it 4 stars because the elevator doesn't work and there wasn't a sign posted 'Out of order'. I waited for 5 minutes before realizing it doesn't work, I had a cart full of items and I couldn't use the escalator. The manager on duty is great I'm not sure of his name I know he's Jamaican. He made the return I had really smooth and effortless even though it was past the 30 day return mark. I've been to other locations and they give you such a hassle if it's over 30 days. Great managerial skills and I will return to that location because it's close to where I work. From one Jamaican to the next "thank you bredren 🇯🇲".

Claudeen the Jamaican store manager brightened my day with her beautiful energy. She made me smile actually she made me laugh. She has a beautiful spirit and she's very bubbly. Again from Jamaican to the next 🇯🇲🇯🇲🇯🇲🇯🇲🇯🇲 blessings she'll make that...