Payson & Stoughton Jewelers — Local services in Town of Plattsburgh

I would highly recommend the family-owned Payson & Stoughton Jewelers in Plattsburgh. My husband wanted to alter my engagement ring for our 10th wedding anniversary. I found a picture of what I wanted and stopped by the store in early December to inquire. I did not want to go to a large franchised jewelry store, but instead, wanted to find someone who we could trust to make a custom ring and provide the personalized service I remember my parents having 30 years ago. I was delighted to find Mr.Charles Payson. He was very friendly, knowledgeable and detail-oriented. He provided quotes on various options for settings and stones in the store and via email as we live about an hour away.

He patiently sat down with us and used his AMAZING computer program to alter the ring design until I was completely satisfied. He kept me updated via email with various ring renderings and the details. He spent his own time, afterhours, changing the setting of my new ring and was very flexible in answering all our questions. He also shared his personal insights with us regarding the jewelry business. The staff at Payson & Stoughton was extremely professional.

We picked up my new ring this week. He was able to set my stones, polish my two bands and resize bands within our specific time frame. His service was fantastic. My new ring is gorgeous!!! Thank You Charles and everyone at Payson & Stoughton Jewelers. Keep up the great work. We WILL be back...

I had a great time working with Shelly to find the right ring for my Fiancée. I met her at bible study outside and she was very kind and encouraged me to stop by and see her sometime. I'm not the best at writing reviews, but here is how I'll break it down for those reading and interested:

Atmosphere: Shelly's shop was very clean and well lit. She offered coffee and tea for customers while talking with them. It was a warm, cozy and friendly environment. I felt very comfortable there. 5/5

Knowledge: As for education, she knew diamonds inside and out from all of the different questions that I had. She also knew the prices of the diamond market and was able to ball park my costs very closely. She gave me the skills for basic jewelry care and offered for us to stop in anytime for free help. I would also give her a 5/5.

Customer Service: Shelly was kind and friendly every time I came in to see her. As a guy lost in a diamond world, she educated me on the differences in diamonds from quality, size, shape, brilliance and color. She was very patient with me with the number of questions that I had and always tried to work withIN my budget. We even had a couple of customizations based upon what my Fiancée wanted and Shelly did them quickly. I would give her a 5/5.

I am very pleased with my service and would highly recommend you to meet Shelly as I'm sure she will deliver top notch service and take care of all your...

If there is a better jeweler in NY State, I do not know who they are. Charles is a consummate professional, and takes great pride in everything he does. His craftsmanship is second to none; he helped us consider every conceivable option before we settled upon the final design for our engagement ring.

His willingness to go that extra mile was superb, and his patience with us while we "umm'd" and "errr'd" was huge.

It was no surprise that my fiancee cried when she put the ring on her finger for the first time. Indeed, the ring has lead to us hearing many "ooo's" and "ahhh's" among our friends when we showed them his...