Starbucks — Restaurant in City of Plattsburgh

Timeline of events - 12:53pm order online. It's my first time mobile ordering, let's see how this goes. Oh weird, I can't just order as a guest and must open an account. Oh, I can't just pay with my card, I have to load a Starbucks card, that's dumb and means I will be loaning Starbucks whatever remaining balance is on the card interest-free. Well, this whole process seems shady, but I'm committed, let's see this through. I'll order for inside pickup, I hate drive-thrus

12:59 arrive at Starbucks to find the doors locked and a very long drive-thru line.

13:00 get back in my car to join the drive-thru, but I am trapped in the parking spot by the long line for a few minutes

13:06 Call the store to verify I should just go through the drive-thru. Ask about my order and whether it will even be hot, as the line looks to be about a 20-minute process. The person assures me that the line is going super fast and that my order will be hot.

13:26 OMG - exactly 20-minutes to get to the window, who could have seen this coming? And wouldn't you know it, my coffee is lukewarm.

13:33 Call the Starbucks helpline, as I shouldn't have to pay for a lukewarm drink. Get the amount refunded but to the freaking Starbucks card which means I now must use this dumb system again.

13:43 After 50 minutes of wasted time, I now have a Starbucks account I never wanted. A Starbucks card I never wanted, and no drinkable coffee. I would be more upset if this wasn't just hilarious in how badly the system failed in every way.

The world is baffling nonsense, Starbucks is a corrupt megacorp, and I strongly recommend if you're in the area find a local coffee shop that won't be just awful...

Nice staff, but confused when asked for the manager from a table of four staff members seating near cashier - they all had different answers, until the manager finally came to us as we were leaving.

We have been at this Starbucks after they are robbed and had no bathroom opened - only window service and we understood and still came back this time, but

NEVER AGAIN buying Coffee Bean Bags at any Starbucks.

Bought two pound bags at a NYC Starbucks and asked them to ground it because the remote ski house we were heading to did not have a grinder and the nyc Starbucks baristas forgot to grind the 1lb pound bag we took there.

Aside from having to deal with a group of coffee drinking skiers without coffee at 6am (not recommended) - we then had to deal with the fact that Starbucks (including this store) will not grind any coffee bought at their stores that was opened - we opened our pound bag to use but learned that the Starbucks staff could not help us and they suggested Target

And to think we were trying to save time by buying the pounds of coffee beans...

This establishment is a must-visit! The dining room is not only modern and spotless but also fully wheelchair-accessible, making it convenient for everyone. While the drive-thru was bustling, the dine-in area offered a calm and comfortable experience, with tables thoughtfully spaced to ensure privacy and ease of movement. The atmosphere is warm and inviting, and the staff are exceptionally friendly, making you feel welcome from the moment you walk in. We received our order quickly, and everything was prepared perfectly, especially the drinks, which were spot-on. The place is well-maintained, reflecting the care and attention put into every detail. Whether you're grabbing a quick bite or sitting down for a meal, this spot is definitely...