AutoZone Auto Parts — Local services in Town of Pomfret

so I gave 3 stars because when you need a part and it's in stock there great but if they have to order it they have no idea what there doing 3 days ago I ordered some bolts they had at their hub they said they will be in very next day well 3 days in a row I called they said it was ordered and should be there tomorrow this went on every day for 3 days , like people have to get to work, I finally ordered them from both advanced auto and AutoZone today so we will see tomorrow who has them my first time ever ordering from advanced auto and my 3rd time this week ordering the same bolts from AutoZone

not to mention I ordered a radiator in the past online it said order it today get it by tomorrow took like over a week and a half to get it and they blamed it on me saying I chose the shipping option when they only had 2 options order today get it by tomorrow and pick up in store. and when I called the store and corporate they said they couldn't do much because it's not considered late this was after a week of waiting and calling because every day I checked the tracking number it would update and say the following day and when I explained this corporate was rude and said there was nothing they could do well corporate emailed me later on and made up for it gave me rewards for the inconvenience

AutoZone has always been my first choice im not bashing them i am simply putting my experience out there for...

Okay. Let's address the elephant in the room, right out of the gate. It's a minimum wage chain parts place, seving a community of about 10k. Linited selection, and under qualified staff is a given with most places like that. Want better, more knowledgeable staff, NAPA, Parts Plus, and othet places exist, and are local. Better choices for those times when you don't really know exactly what you need.

That being said, the staff I have dealt with knows wjat they are doing, aren't pushy, and are eager to help. Several have worked in other shops, and spun their share of wrenches, honesrly making it one of my top local choices. They also go above and beyond to help me out, with parking lot repairs, me being an amputee, when I need to use my chair, instead of my prosthetic.

General parts, I'll go to them. Speciality, like certain exhaust fittings or performance parts, other places stock them, compared to special order. Not the best, but far...

Had to grab an oil pressure sensor because our jeep was dinging annoyingly since we got in state from Erie and back also an oil/filter for a change on our jeep.

It was last minute probably 10 mins til close. Can't remember his name. It was a younger kid, maybe in his mid-20s, bringing the handle bar mustache back, properly, I might add.

He was quick, helpful, and informative. Even grabbed all the parts for us in a jiffy. So thank you to him. I'm usually an Advanced Auto guy myself if my main local guy at P&M Autos doesn't have it. Usually, they do tho plus they are closer to home, and they have stuff I prefer. But it's just preference. Also, if Autozone had a deal sign up like Advanced, I would use AutoZone a lot more if they had a cool level up program like them.

But thank you to that specific worker. Yall at corporate give him a raise. You got the money to do it. Life ain't cheap to live and make the big business...