PATTONS QUALITY HOME FURNISHINGS — Local services in Town of Pomfret

I walked into Patton's completely interested in finding and purchasing some lamps for my new apartment. First of all, I would have preferred a matching set of lamps since they would be going into one room, however, the staff told me they only have a few sets in stock. After walking around for possibly 20 minutes I came upon a floor lamp and a table lamp that were definitely a matching set, but the lamp shades were different colors. The woman on staff in the lamps department pretty much told me I was out of luck. Later on in the day, I called to ask if they could order the white lamp shade for the floor lamp to match the table lamp, and she blatantly refused telling me, "We get in what we get it, that's it." I am very displeased with the lack of customer service. I found the same lamps as a set (one floor lamp and two table lamps) on Amazon for the price of the single floor lamp at Patton's. I ended up buying the lamp...

My boyfriend and I recently purchased a home that was in need of a dishwasher and gas stove. With COVID-19, the selections were slim, but that is everywhere, so I can't blame Pattons. I will say that the items we purchased have exceeded our expectations, along with the quality of service. I appreciate how prompt the deliveries were, as Pattons gave us a time both items would be delivered and installed, and each time they were both right on time. That is huge in this day and age, as we are all busy people. I also appreciate that each time, the delivery men wore their masks, CORRECTLY, and were patient with any questions that I had. People often forget to shop local, and go to big name stores, but from now on, Pattons will be my place to purchase items...

The workers at Patton's did a phenomenal job fixing our refrigerator problem on short notice last Monday, July 15. Although you were already booked solid, both your scheduler and service person (I think Jared is his name) squeezed us in, identified the problem and fixed the refrigerator. We had booked flights for a cruise to Cape Cod with no idea how we could leave without having the refrigerator problem taken care of. Everyone we dealt with at Patton's was very understanding, professional, polite and knowledgeable when it came to problem solving. I will shop at Patton's for future appliances. Dianne Stinson 59 Cottage...