Tim Hortons — Restaurant in Town of Pomfret

went to the Fredonia NY Tim Hortons. The coffee had way too much sugar and cream for a double double large coffee so I went to the counter to ask them if I could get another one. After waiting a few minutes and not being acknowledged by anyone, I asked if someone could help me. They actually all turned their back to me. And ignored me. My sister counted 8 employees. They weren't all working on an order. They still turned their backs. I asked again if someone could help me. Still, no one acknowledged me. The 3rd time, a boy said he would be with me in a moment. But another woman finally came over. I told her that I didn't know why they were treating me like that but that it wasn't very nice. She said what did you want. , SO I asked her if I could have another one made correctly. She did roll her eyes. And I know everyone is busy and working hard and customer service isn't really anyone's number one priority anymore, but I felt absolutely awful. I hate confrontation and the fact that I even went to the counter was a big deal for me. But it was yucky and usually my coffee is perfect. I just wanted to have coffee with my sister and enjoy my day off. It really made me uncomfortable and we left right away. I will never be back to that location ever again. The manager was there as well and he turned his back as well. I just can't belive it. I am so ...

Visited this location on a Sunday around 11am went inside Wait time was horrible..( 1 order was bring prepared when I walked in, 3 customers in front of me which 1 order was a iced cap amd she was complaining that she was on a wrk break and it was taking forever.. Another was just 10 pk timbits and another was 2 drinks and a donut) staff taking care of Front of store was slow and talking to each other instead of taking and filling orders. I recieved my items before the customer who's order was being prepared when I walked in store who was missing item ordered and the staff knew before I even ordered and they were still waiting after I received my items. ( They were more patient then me ... mind you it was just a donut nothing needed to be cooked for it.) The person doing the toaster items in my opinion was the only one working and getting orders out for both drive thru and inside. 2nd attempt visited on Monday around 930am went thru drive-thru. Line moved fast but order was wrong. Noticed drinrk was missing expresso and asked employee she disagreed and I asked her to make sure and when she asked sure Enough it wasn't complete and staff member was upset acting like I added that at window. So make sure order accurate cause to many hands filling orders. Will be trying another location to see if...

I used to love Tim Hortons, but each store in my area has been very inconsistent on the way they make their drinks. I can order the same drink (which is saved in my favorites) from any of the nearby Timmys and each will be a different quality. All of the stores in my area are owned by the same people and when speaking to the owner on one occasion I was treated very rudely. They are forever out of items and or the machines are broke down. The latest breakdown was the expresso machine. Time to start saving money instead of throwing it away on poor quality drinks and food. This review covers the the Bennett Rd, Vineyard Rd locations in Dunkirk/ Fredonia as well as the...