LoveShackFancy — Local services in Town of Southampton

The towels I purchased a few months ago are sold out on line so I took it upon myself to call each individual store to see if they had any inventory left. I wound up calling the Sag Harbor, NY store and I had the pleasure of speaking to Emily. She said that her store had one of the towels left, but that a store nearby that was temporary closed for a few months may have more of the towels. She told me that she would go over to that store after she was done working for the day and then text me whether they had more towels or not. Much to my surprise I did hear from Emily later that day advising me that all of the towels were there and that she would ship them the next day. I can’t tell you how grateful I am to this young lady. She went above and beyond her work duties to accommodate me. I honestly can’t remember the last time that I have ever dealt with anyone so lovely and kind. Love Shack Fancy is an absolutely beautiful store but it’s even more beautiful knowing that I have Emily to call for all of my future purchases. Thank you to Emily for your kindness and outstanding work ethic. I can’t thank you...

Very poor experience with this location only. The manager was supposed to help me process a return for an online purchase. Essentially she just taped it up and sent it to the manufacturer and I was supposed to get my return. It was approved by customer service from someone above the store manager. The manager, Tania, at this point keeps showering me in fake smiles and empty promises to touch base with customer service on my behalf. Pushing me out the door hoping I’ll give up and go away. She thinks I’m naive. I am not. She is lucky I’m generally nice. The company itself with customer service is phenomenal. Too bad their stores who double as the face of the brand tarnish the brand image. Badly. An employee also went through all the steps to make me “feel” like she is helping me. She is not. Again, brushing me off and hoping I go away. I may have to seek out customer service via email and formally complain because it has been over 40 days and I have not received the refund. They took the dress and kept my money and refuse to remedy this. I have never had a worse outcome from a purchase EVER in my life. I...

So we have a vacation home in Wainscott ( Is that how you spell it?) and when we were walking around town after lunch my 12 year old daughter Charlotte spotted this store and said she wanted to go in. So we did. When we entered the establishment I was pleasantly suprised by the adorable decorations and took a photo for my Instagram. When my daughter found two nice skirts and a not very pleasing looking dress she liked we headed to the cashier. First of all, the cashier was very thin and I don’t think that someone of here size is very inclusive for the brand. Maybe someone more plump, like my size would fit. Anyway when I saw that the price was $879, I breaded the worker on the absurd pricing at this place. She did nothing but we bought them anyhow because my daughter requested it. If your looking for skirts and dresses I recommend tj maxx or target after this...