DICK'S House of Sport — Local services in Town of Victor

Let me start by saying I’m not one to leave reviews, as I realize people can have bad days. I have also worked many retail jobs, and I know how thankless it can be. (And my fiancé is a retail manager, so I understand the stresses this year with staffing issues.) However the experience I had with Andrew this evening was so appalling, I almost asked for a manager - something I have never done. The only reason I didn’t was because I didn’t want to be “that” person and holding up an already long line during holiday season.

To start with, I am partially deaf, which he wouldn’t know, so I understand this first bit. I was second in line and apparently he said I can help who is next. But being deaf in one ear and partially in the other, I didn’t hear him the first time, so he had to shout so I could hear. As I started to walk over he was shaking his head, muttering, and rolling his eyes. He then started to scan my items, and two of the Patagonia hats I brought up did not have a tag on them. (I didn’t see tags on any of them, for what it’s worth). I asked what he would like me to do (should I go take a photo? Look it up online? Is he going to call someone?) and he muttered sarcastically: “what would you like me to do?” I then said “Excuse me?” And he said under his breath sarcastically “excuse me” (think a 12 year old being a brat - as sarcastic of a tone as you could imagine.) He again said “they don’t have tags”. I said, “Okay, I’m sorry, I don’t work here, what would you like me to do?” He then shook his head, muttering something, and rolled his eyes saying I can’t purchase them. I said, “I’m sorry, you’re giving me a lot of attitude right now, and I’m not sure why. You work here, and I don’t.” He then rolled his eyes again, muttered something I couldn’t make out but ended with “giviving attitude” sarcastically, so I assume he was repeating me. I said I would like to purchase them, and told him what I thought the price was based on the display. (FWIW one item I was correct, the other I was $10 over, it was $39 and I thought $49.) He kept rolling his eyes and shaking his head, saying it was ridiculous. He finally looked up the items in less than two minutes and found the pricing. I guess it was possible after all! (Sarcasm, of course it’s possible. And it was $39 and $49, I told him I thought both were $49.) I then had to ask for my receipt as he wasn’t going to give it to me, and it’s a good thing since he forgot to take off the security devices. Had I not insisted, there wouldn’t have been a receipt for me to show that I had purchased these $573 worth of merchandise. I would assume someone more helpful than him could probably have looked it up using my card info had I not had it? But I’m not sure. Maybe he should have spent less time talking back and showing how much he hates his job, and more time actually checking over the items. I’m hoping he just had a bad day, but as I was waiting at the front of the store for my cousin who was also checking out (different cashier, who was super nice, she went on and on about how nice he was. I didn’t get his name, but I think he had curly hair if I recall?) I heard him doing the same to the people behind me. If I behaved that way in any job I have ever worked, I would have been fired on the spot. I thought maybe I was going crazy until my cousin came and said she overheard everything and couldn’t believe how rude he was. The way he was talking back in that tone, and again - I’m completely deaf in one ear, only 60% in my other, so for me to hear him clearly, he had to be being intentionally loud, - rolling his eyes, and being insulting, even AFTER I said I felt like he was giving me a lot of attitude, was unacceptable. If he was having a bad day, that would have been where you stop, evaluate, and say, “I’m sorry, it’s been very stressful today”, and get your attitude in check. Not keep it going...

Bad experience 1:

I came to this store to enter the Jordan 1 low golf raffle and was told 1 ticket per person. Later this same store began letting certain ppl know they could get 2 pairs out of the 2 that were left. I waited until store open and was told 1 ticket ppl came in after me and got 2 tickets. Wrong information provided again and I asked the guy doing tickets for 1 of each. Called back asked why I was told and said we just changed it 5 minutes ago.

Bad experience 2: 2 days ago I called customer service desk at location told them shoe box had incorrect price then what shown on receipt. Was told to come instore and can do a return and rebuy them. Seem strange as I’d have my card tied up waiting on a refund. So I opt to just return fully. Got to store to be told no returns. Even though they returned 2 of the 4 shoes. I keep getting incorrect information and when it’s brought up all I’m told is we apologize. No accommodations offered or anything to seek out a suitable resolution. I will be leaving reviews across every platform.

UPDATED 03/15/22 I digress… Someone contacted me by the name of Robert after reading this review. Told me come in he’d give me a $20 gift card, (it cost me $20 in gas to get out there and back home not including the $20 I loss out on with my original experience after going back and having to return home unable to return shoes they sold me that were overpriced on label. release date change for Cardinal 3s causing a headache So I attempted to speak with Robert, was told he was in a meeting and that he (whomever employee was) can give me the gift card. I took it and left with the same feeling I came in with.

Really enjoyed the grand opening, batting pit, golfing experience and the outdoor football experience.

Thought this store would be different but same quality of services even after I spent nearly 5k in there so far this year. You can add up my points to see how much I spent in 2022 alone we get clothes, hats, Nike blazers (you guys had largest selection my daughter likes them), toddler clothes etc. really will drive right past them and go to Syracuse or Buffalo and...

Terrible customer service. Tried to return a cooler. We did the "curbside return" option. An associate came out, looked it over & confirmed we were good to go. They took the cooler inside to finish the return. Shortly after the same associate came out and told us they cannot accept the return because we had already put ice inside. We explained we attempted to use it but realized we were not able to fit bowls of food inside. It was just too small on the inside. They spoke with the store manager and said they would "accept the return but only this one time". Now a third time, a store "lead" comes out and advised they cannot take the return because there was a "small scratch" on the back. They showed us a very small (finger nail width) scratch.....with two screaming babies in the car we packed the cooler and left. Ended up calling customer service and we were told the store should have processed the return, used or not. Its all accepted within 30 days (now 90 days with the covid-19 return policy). Worked with Mike and he completely defused the situation. Provided a pre-paid return label too. He took the time to recommend a couple other coolers that both fit our budget and would provide the space we needed. The Victor store might be new, big, & fancy...but poor staff attitudes leaves a bad taste in your mouth. Will try another store...