Orville's Home Appliances — Local services in Town of Victor

The sales experience was pleasant, but we bought a high-end Dacor refrigerator that was installed in December, and we’ve already needed to have it serviced 3 times in less than 12 months.

In short, if their servicing was average or better, they would get 4-5 stars, but their servicing process is anything but that. In fact, the process is incredibly frustrating as you get passed from person to person and company to company…it’s one of the worst that I’ve ever experienced. Every time you have to schedule service, you will have AT LEAST three touch-points, and very likely a full 24 hours before you are able to actually schedule the servicing that you’re attempting to schedule (i.e.- if I attempt to start scheduling the service on a Thursday afternoon, I won’t be successful doing that until Friday as I will need to pass through ~3 checkpoints and various companies before I can actually schedule it on my calendar).

Here is their servicing process for refrigerators:

You call Orville, who creates a ticket, then asks you to call the manufacturer (in our case it’s Dacor), who creates another ticket, then tells you to call back Orville again to actually schedule the service. Once you do that, you likely have to wait for someone to call you back from the store. If they don’t call you, you need make sure that you proactively call them and schedule the service. Days will pass if you don’t do this, and they will NOT be proactive and call you to schedule it. Once you are able to book something, it will take AT LEAST 3 weeks for a service technician to arrive, likely longer (we are currently looking at over a month and after the New Year for someone to check out our third issue with this product…the woman on the phone couldn’t give us a date however told us “we would be called if anyone cancelled”…they have also told me this every time and there has never been a cancellation). I am going through this same process now for the THIRD time…it’s the same infuriating process every time. Update- Please also read other refrigerator reviews below from other customers, several have had similar issues as ours

We were not expecting to have the level of issues that we’ve had. If we did, we expected quality service based on the high-end product that we bought and the upfront sales experience, but it has been anything but that up to this point. If you buy a refrigerator from here, expect any servicing on it to be cumbersome and...

Review: Disappointing Experience with Samsung Stove

Approximately three months ago, I purchased a new Samsung stove with high hopes of enhancing my culinary adventures. Unfortunately, my experience quickly turned sour. While innocently boiling water for a comforting cup of tea, the stove's top inexplicably shattered into several pieces.

Upon contacting the seller, I was redirected to Samsung's customer service, which initiated a two-week ordeal. After an agonizing wait, technicians arrived to replace the stove's top. However, my relief was short-lived as it became apparent that the replacement was not installed correctly.

A subsequent call to Samsung resulted in the revelation that there was an issue with the replacement top, necessitating yet another replacement. In the meantime, I was advised against using the stove, leaving me unable to cook for nearly three weeks.

Frustratingly, Samsung's response to my predicament has been far from satisfactory. Despite their acknowledged fault, they have adamantly refused to offer a replacement or refund. To add insult to injury, the retailer from which I purchased the stove, Orvilles, has been unhelpful in resolving the matter.

In summary, my interaction with both Samsung and Orvilles has left me deeply disillusioned. The lack of accountability and customer care displayed by these entities is profoundly disappointing. I caution others to exercise caution when considering purchases from either party, as my experience suggests a troubling lack of integrity and...

I purchased a stove on July 12th from the Victor location. First of all, everyone I interacted with at the store was great — our salesman was awesome. Unfortunately, that’s where the good news ends.

We were told the set of pots that came with our stove would be delivered to our house about four weeks after purchase. It’s now been over 12 weeks, and they still haven’t arrived.

The real nightmare started with the installation team. While carrying in the new stove, they took a chunk out of my wall — all the way down to the corner bead — and damaged my countertop, which had been installed less than two years ago. One of them even cut themselves and left blood on my kitchen floor. They left behind a mess: dirt and sweat marks on my wall, debris on the floor, and all their garbage just outside.

I called the person who handles these types of issues, but he was on vacation. It took over two weeks and multiple phone calls just to reach him. When I finally did, he accused me of pulling out the brand-new stove myself and causing the countertop damage (still not sure why I would do that). Eventually, he offered me a whopping $350. Hopefully that shows up along with the missing pots and pans.

At this point, I’ll never use Orville’s again after such an awful experience. Terrible customer service at best. Not sure if I was forgotten about or just ripped off, but either way, it’s a terrible way to...