Zales — Local services in Town of Victor

I’ve always had great service at Zales in the Eastview Mall in Victor, NY, and my recent visits were no exception!

On one occasion, Hilary was absolutely phenomenal in helping me get my jewelry inspections up to date and making sure all my paperwork was straightened out. She was friendly, knowledgeable, and made the process painless. I really appreciated her patience and sincerity!

On a separate visit, Jamie assisted me with sending out my necklace for repair. She was so easy to talk to and made the experience super enjoyable. Her kindness and great customer service truly made my night! To top it off, my necklace came back in just one week—way faster than I expected.

Highly recommend this location for their outstanding service and...

I went in a few months ago to have a ring resized and the associate (I believe his name is Adrienne) was very kind and helpful! I went in a couple of weeks ago to pick up my ring and have my engagement ring cleaned. The associate, I don't know his name, was very arrogant and off putting. I had some questions regarding my engagement ring and the warranty and he acted like I should've known the answers myself. He answered my questions while rudely snickering and rolling his eyes. There are no Zales near me, I have to drive at least 1.5 hours to get to one. I often chose the Victor location and would just make a day of the trip;...

Needed a men's wedding band, walked in and stood by the ring sizing tool and waited 15 minutes. There were at least 2 employees visible and only one other customer. I know we were seen because one of the employees and I looked directly at each other. Needless to say we went elsewhere and made a purchase costing a third of what we would have paid for the same ring I had my eye on at Zales. I wish i could give zero stars, but I guess I can live with giving one because they gave us time to figure out what our ring sizes are and an opportunity to see what the competition...