Bob's Discount Furniture and Mattress Store — Local services in Town of Wallkill

I purchased a television stand for my daughter. Recently, the warranty expired (6 days ago from date of posting) and I reached out to this establishment to see if a technician could come out and troubleshoot the problem I was having with the pre-installed fireplace located within this television stand. The person on the phone told me that a technician would come out, but because my warranty was three days past expiration that I would have to be charged a $90 dollar fee. I happily paid the fee and when I called them the day before my appointment because I had not yet received an email or text message alerting me of a set appointment time they proceeded to tell me that a technician would not be coming out because my problem was not fixable. When I asked the man on the phone how he was able to come to this conclusion after already taking the technician fee from me and no troubleshooting being done at all I was met with an attitude and dismissive behavior. Prior to this I had been an avid shopper at Bobs Discount Furniture. This television stand with faux fireplace was $2200 dollars and was a year and three days old! I am absolutely disgusted with how I was treated and the fact this establishment took money from an avid shopper when they knew the problem was not fixable. If I hadn’t called to follow up I would be in the dark as to if or when a technician would be coming to home. I will never shop at this establishment ever again and I encourage you all to shop at Ashley’s Furniture instead because their customer service has always been impeccable. They get what you pay for they say. 0/10, poor customer service and even poorer attitudes.then the guy just showed up in his own personal vehicle with no tools Only here for like 30 seconds to notice that it was not working So my husband said, did you bring any tools with you? Oh no, I’m just here to look at it And charge me $90 for a service call window tools. What a great Company!! Like I stated before go to Ashley’s furniture They have better furniture Might be more expensive, but it will last you Furniture is junk and you are...

GOOF-PROOF BAIT-AND-SWITCH We bought a full-sized bed with pull-out trundle and got the goof-proof protection. 18 months later, the bed frame broke. I figured “no big deal, that's why we got the goof-proof protection.” To my surprise, I was not as nearly protected as I thought. I was given a voucher for the cost of the bed, but I was responsible to pay tax a second time; according to Diane (store manager in Middletown, NY), it's another piece of furniture, so I have to pay tax again. Secondly, if I wanted to continue to have the goof-proof protection I would have to pay for it a second time. Lastly, it is my responsibility to remove the old bed frame (no take-away). I debated the issue with Diane, and didn't get far. I even suggested that they discount the bed in the amount of the tax, and I would pay for goof-proof protection again. I would be covering $70 for goof-proof, and they would cover $49 worth of tax. Nope. Diane suggested that I get on the phone with customer care instead of going to bat for me herself. Since 2002, I've purchased somewhere around $10,000.00 worth of furniture from Bob’s. They threw that whole history away in the name of saving themselves $49. Pennywise and pound-foolish. Goof-proof is inherently a bait and switch policy. I was not made whole. In order to replace the $600 bed, I had to come out of pocket for approximately $300 (tax, New goof-proof, and cost of haul-away from junk removal service). It's like stepping on a land-mine that blows both of your legs off, but you only get one back. I can't imagine that Raymour and Flanigan or Ashley Furniture would have a worse policy, but I will absolutely find out next time I need so much as a lamp shade. In the event Bob's rectifies this issue, I will post an addendum to this review just as fast as I posted the complaint. Take notes Bob's...that's...

Brand new building, free ice cream and cookies, very attentive staff, clean, and has a large array of items. I came specifically to get a general budget, and I can say that after spending maybe 30 minutes here, I was able to figure out how much I should anticipate spending in a few months when I’m ready to buy furniture.

The sales reps (who normally are very pushy), were not pushy at all, and were still helpful even though they knew I wasn’t buying anything. Of course though, I still got the talk about how to finance their couches. It was super helpful though by telling me how to get something from each section and still stay under my budget.

I had a good time, and my only note is that the manager was just a little assuming of my situation. He assumed I was with my girlfriend (she’s my little sister) he assumed this was my first place (it isn’t) he assumed it’s my first NICE place (it isn’t). It was just a little weird, and the convo should be more “what reason are you shopping for?” Rather than “oh you must be shopping because _”. My only note :)

• also, they have bobs cafe??? which is free coffee, candy, cookies, and ice cream- which was definitely a very random surprise and we most...