GameStop — Local services in Town of Wallkill

I had the worst store experience of all time at this GameStop. The employee at this store only made 1 out of 6 transactions mostly cause of his incompetence.

Here’s the issue. This man comes in with the dirtiest Xbox on planet earth. You’d think they make yellow Xbox’s by how yellow this Series S was. He’s taking in the controllers and taking forever to test them while the customer line is piling up. Meanwhile, none of these controllers he’s testing work. Then the customer with the yellow Xbox says something like PS5 being better and starts debating with the cashier how it’s better. All while customers are getting impatient. Finally he does one transaction with a customer. It’s for a PSA Pokémon cards. He couldn’t do it because he didn’t have the hard shell case. So the cashier goes back to the man with the yellow Xbox and the man is like no I don’t wanna trade this right now, and then the cashier takes out a portable vacuum and shows him how to clean his Xbox. Another customer then leaves the line. Then these guys go back into PS5 VS Xbox. I’ve been here 15 mins now and even the man’s girlfriend is signaling him to wrap it up. Finally they finish talking and nothing even happened, no trade in, nothing. Then the cashier says thank you for waiting, “Oh! Where is everyone? Did people leave? Sorry about that I get wrapped up in my own world so easily!” I finally got my item. But only one transaction was made in 30 mins because of how slow...

My Nintendo switch is acting up and figured since I have a warranty that I can go exchange my console for a new one. Once I get there the josh the store manager sarcastically tells me that what coincidence that I’m there 2 days before my warranty runs out. As if I’m planning on doing something sketchy. I ignored it because I been here before and this store manager is usually just rude. I then ask if it was possible to transfer my Pokémon save data/ animal crossing save data in the store. He tells me “no the wifi is bad and will take forever dude”. I immediately felt like this person didn’t want to do his job. I call another GameStop in and told them exactly what I was told and it’s almost as if they knew the guy and told me nah just didn’t want to do his job. If u in Middletown go to the GameStop in the mall. This store manager” josh” on 211 will literally treat you like you are an inconvenience. As a pro member since 2011 I’m insulted the way this store manger handled the...

The employees here are friendly and answer questions. I always kind of just assume they know a lot about games since they work at gamestop and it is useful that they usually actually do. I give a 5 star review for the employees, minus two stars because this corporation notoriously treated its employees badly nationwide during covid-19. Maybe next time you should value them more. Many other similar retail locations did a lot more to protect their employees. Those internal memos that were widely published were a bit insane. Conveniently...