Planet Fitness — Local services in Town of Wappinger

Poorly trained staff without an eye to detail.

I signed up for a Planet Fitness Black membership under the understanding that the membership would provide equal privileges at all locations. Although employee confirmed this notion he failed to disclose that it would only be good for 10 visits, even though I made it clear that my stay in Poughkeepsie would be very limited and I was more interested in city-use.

The only place I found this disclosed was on a sheet of paper he provided in a plastic bag after taking my personal bank and credit card information. When I called Wappingers Falls Planet Fitness to address this issue I was informed that not only was this not fixable on their end (despite their lack of organizational oversight over what employees say), but also refused to refund the $7 and change that I was charged a prorated amount as a sign of good will. Their junior employee, when confronted with this over the phone replied curtly, “I’ll have to speak with a manager,” and instead responded that there would be no remedy to this issue other than to cancel my membership. Clearly their professionalism is as lacking as their attention to their own regulations. Despite this, the gym facility is very nice, but – as was my experience in the previous evenings – staffed by the inattentive and, at times, willingly...

This Planet Fitness offers a decent experience overall, especially for the price. The staff is friendly and approachable, which definitely adds to the welcoming vibe. There’s a good range of equipment, from cardio machines to free weights and resistance machines, along with Black Card perks like massage chairs and tanning booths.

That said, cleanliness is a consistent issue. The equipment and locker rooms are often less clean than they should be, especially during busy hours. Wipes and spray bottles are available, but I’ve frequently seen machines and benches left sweaty or dirty with no follow-up by staff.

The gym is most crowded between 5–7 PM, and during this time, it’s common to see people camping on machines while scrolling through their phones. It really slows things down and creates unnecessary backups. I wish the staff would enforce basic gym etiquette a bit more to help keep traffic moving.

If you go during off-peak hours, you’ll likely have a better experience. It’s a budget-friendly option, but it could be much better with a stronger focus on cleanliness and member...

The gym is "ok" for only $10 a month but it needs updating badly! The past 4-5 times I went there, I had to move to 6 different elliptical machines before I found one where the TV even turned on. Most TVs are either very fuzzy and blurry or don't work at all. One of the remotes even fell off the velcro and onto the floor. When I finally found a tv that had a halfway decent picture, the audio didn't work correctly through my headphones. One of them had no sound at all, the other one was way too staticky the other one had to be turned up to the max volume only to struggle to hear it. (please note that my headphones are fine and work with any other device I've tried). Very frustrating when you only have a certain amount of time to work out and part of that time is spent trying to find a machine that works properly! I don't always like to listen to my ipod when I work out. I'd like to watch a show and helps my workout go faster. If you're going to have tvs on every machine, shouldn't you make sure they work properly?? It makes the gym feel run...