Longobardi Restaurant — Restaurant in Town of Wappinger

I have been to many restaurant parties and this one was by far my worst experience.

My biggest complaint is that the waitstaff was not very attentive and not experienced enough to handle more than a small table of 7, let alone 3 tables. The staff seemed overwhelmed doing their job when not hanging out in the adjoining room. The waitstaff was also rude when asked for soda, bread or parmesean cheese as if guests were asking for something inappropriate or inconveniencing them. Tables also didn't receive what was included on the menu such as the bread. All the meals were brought out together which meant that some of them were not as warm as the others. My salmon was cold and dry. Several guests shared the same observation about their food.

Hot coffee was served cold. Rather than have cups on the table and fill them at the table the staff filled 20 plus cups in another room and delivered them full. Then cream and sugar were brought to the table several minutes later. This is basic restaurant management as well as common sense. A second cup wasn't even offered.

When paying for the event, a conversation with the owner was no more comforting. The owner apologized and said that in his 40 years of business he never had a complaint. He admitted that he normally would come into his parties to see how things were going but tonight he was busy with a communion. He told me that I should have brought this to his attention. In essence, blame the customer when you or your staff isn't doing what they should. Sorry Sir, but it is an expected responsibility that you should make time for your customers to be present and guarantee a pleasant experience. Besides at the end of the evening when I went to pay you were sitting with friends talking and laughing. You were also there when I went outside an hour earlier to get something from my car. I didn't know who you were but saw and heard your sole table of 5 in the adjoining room as the restaurant was empty. In a customer service business this was inexcusable.

The owner offered me a complimentary meal in the future even after I told him that I live 200 miles away. You could have deducted a meal or removed the ridiculous dollar per person cake slicing fee. You could have done something, anything meaningful, but you chose only to offer an apology, a free future meal, the promise to speak to your staff, and boast how you never had a complaint about your staff. Sorry again Sir, but that was your moment and opportunity to make this right and you didn't.

Also, when I commented about the mandatory 20% gratuity fee and that i would not have left such a significant tip for the poor service provided the owner said, "It is a restaurant service fee and the staff only gets part of it." Interesting.

I also discovered later that we were overcharged in the number of meals adding to the poor experience. Overall, the food was marginal at best. I've definitely had better food and...

Unfortunately, this restaurant is not super noticeable from the outside. However, thinking I could get pizza to go, I walked in. Inside, before the interior doors, I realized it was dine in only and was about to turn around and walk out, but someone came in behind me and I thought….why not and went inside.

Took me a minute to be seated. It was a Tuesday and I entered around 6-6:30 pm. There were plenty of people already eating and more came and went the entire time I was there. The main dining area is quaint with good traditional Italian decor. I noticed they replace each table cloth when diners are finished (Ty!). Plenty of room inside as far as proximity to the next table.

Carmello was my waiter and he was most professional, personable and attentive. The rest of the staff was quick to respond to any requests and take finished plates away from the table immediately (which I love).

Fresh bread and butter was placed on the table shortly after I settled in. For appetizers I ordered Mozzarella with Roasted Peppers as well as Chopped Bake Clams. Those came out in about 10 minutes. Portions were apt and I finished both plates off like a champion food eater. Both absolutely delicious!

For the entree I decided to get the Shrimp Scampi which came with a soup or salad (I chose salad) and a vegetable side (I chose spinach). I also finished the salad and the shrimp, but couldn’t get all the spinach down. Shrimp, cooked perfectly was juicy and robust. Melted in my mouth.

It’s so refreshing to finally find a restaurant that knows how to do everything right!!! When I sat down I was a little price oriented (and the menu might be considered pricey) but as I started eating the food that was cooked to absolute perfection, I began not caring at all how much it was all going to be! Excellent chefs and flavorful dishes will have me coming back for more!

This was my first time, but the restaurant as I found out has been there for a very long time. They boast a great Happy Hour at the bar inside as well as a good size party room to accommodate plenty at one time.

I’m not easily impressed…but I was overly impressed by this beautiful place that is my new favorite Traditional Italian Restaurant, with traditional...

I have lived in Wappingers for 45 years and Longobardi's has been a staple in the Imperial Plaza which I have enjoyed many times over the years both in the restaurant and as take-out. They even agreed 35 years ago to sponsor my daughter's softball team. However, my experience today may have turned me away for good. I ordered by phone 3 dinners for take out for 3 people from an on line menu. The prices are not listed on the on-line menu, but basically in the past I have considered their prices to be average. I was a little taken aback at my bill for $87 when my daughter brought the food home, as it was enough to feed nearly 6 people. Since the receipt was not itemized I called to see if they made a mistake and possibly billed me for an extra dinner as my daughter had to go back in since there were only 2 meals in the bag. What really upset me was the Zuppa Di Pesce which came in a VERY LARGE tray. I was told over the phone that it serves 3 people, they only make 1 size and the cost was $47! When I told him we were only 3 people and I was ordering 3 meals, he rudely told me how was he supposed to know how many people were eating at my home. My response was how was I to know 1 entree served 3 people ? If it stated on the menu "serves 3" it would not have been ordered. Unless otherwise stated, each entree on a menu is assumed to be for 1 person, not 3 !! Most certainly when taking my order I should have been advised of the size of this entree. In addition, when I had called to question it, the man I spoke with was unapologetic and delivered very poor customer service advising me that next time I come in he will give me a take out menu. There will not be...