Scene One Wilton Mall Cinemas & The Big Scene — Local services in Town of Wilton

I've been to four different theaters in Wilton in my lifetime. The Pyramid Mall theater, the old Regal, and now both Bow Tie's. I will say that I prefer the one in the Wilton Mall than downtown, as the prices seem more fair for what you're getting, and the staff us usually more pleasant. I will say however that some really need to spend a bit more time in training, and also need to be a bit more transparent about what is happening in the transaction. I attempted to use my Criterion points the other day, on a free Medium popcorn that was upgraded to a large, as well as a drink and two candies. It ended up costing me $15 because the cashier failed to realize that it removed my free Medium and instead changed it to a bundle deal for full-price. I still paid, but I wish the cashier would have paid more attention to what...

I brought my daughter to see Beetlejuice Sat. nite. We were the only ones in the theater, which was fine. Overhead lights turned on 10 minutes into movie. Had to go out into lobby to ask them to turn off lights. Missed 5 minutes of movie. Then an hour into movie we had to exit theater. The temperature dropped to maybe upper 40's-low 50's. We both had sweatshirts on and were FREEZING. Our feet were literally numb. I was given a phone number to call the owner for a refund. After the 3rd day of calling and leaving mssg's with no response, I got AMEX to refund my purchase. I understand that mistakes happen, but when the owner or mngr. won't return a call to correct the problem, that's unacceptable. I'll stick to Clifton Park theaters from...

I went to see the new movie IT in theatre today. We were 5 min late but we were like "oh its just previews". So the guy that took our tickets said "its the only one showing the movie. You're gonna like this one". So we went in the theatre and realized we did miss part of the movie. But nothing was really happening. So we sat and watched everything happen and i was getting excited cause it was really scary for the beginning of a movie. Then the credits started showing. And we were so confused. So we went outside and asked this lady and turns out the guy gave us the wrong theatre and we watched the end of the movie. So now it ruined the rest of the movie and we cant watch it now. Personally that guy should be fired and im really...