Max Mara Outlet — Local services in Town of Woodbury

Not a great experience unfortunately. Basically it is buyer beware at this store. It is in small print on the receipt that all sales are final, but they don’t emphasize that when you’re buying and not all of the stores in this outlet mall have this rule. I value flexibility over money (our total sale was only $600 so not a huge purchase) and after contacting both the store to cancel one of the dresses (prior to it even shipping out) and corporate was told nothing they can do.

Staff was friendly, but also did a good job “selling” (i.e. emotionally manipulating) my wife so she felt obligated to purchase two dresses when she only came to the store looking for one. My wife looks great in the dresses, but guys if your married to a woman with this kind of personality type just be aware of the tactics they use at this store and step in to say “let’s wait and think about this” if needed.

Max Mara should focus on training employees to deliver the right experience and not incentivize sales by giving employees commissions. Get the experience and product right and the revenue takes care of itself. Too bad because I could easily be writing a 5 star review instead of a 3 star one. Like I said…my wife looks great in...

Why my review was detected without a reason? I am posting it again: Do not try to buy anything from this store. If unfortunately you decide to do so, do not try to buy anything from a salesperson named Trish. There are quite a few things to complain but I would like to focus on the return policy, which is simply no return or exchange. It is surely the store's right to make their return policy. Since most stores accept returning and exchanging, they should post their unusual policy in a significant place and inform the costumers before purchasing. However, Max Mara does these two things in a weird way: they post the policy in front of the counter with a small font; the salesperson ( I mean Trish in my case) did not say that at all and I found this was printed on the receipt after I went out the store. Anyway, you would be guaranteed an awful shopping experience if you make...

It’s my first time shopping at Maxmara and I would rate it a 5. Chris assisted me and provided great gift suggestions. He is polite and super helpful.

The only thing I would complain about is it was pouring after I left the store and the entire bag was soaked. I came back to the store and tried to get a new bag and get it covered with plastic. Chris was not there so another associate helped me with the plastic cover but she resisted giving me a new bag…I felt awkward because I don’t want to give my gifts out in a soaked bag. Fortunately Chris came back and gave me a new one....