CC Jewelers — Local services in Traverse City

Disappointed in CC Jewelers Traverse City location. I got engaged on Saturday April 20, 2019 and the following day at Easter dinner I look down to find my center diamond missing from my engagement ring... less than 24 hours of wearing it. Luckily, the diamond was found and we brought it in for repairs the following Monday where I was told they would be adding a "cage" below the diamond which would not be visible. I am appreciative that the fix was a quick turn around, but said "cage" is definitely visible and has changed the look of my diamond. Upon asking if there is any assurance this won't happen again the gentlemen I was working with told me "No, we never guarantee anything." and that "This is often an issues with this type of ring." I guess I just think it's ridiculous you are selling jewelry for thousands of dollars that you can't guarantee won't break. What if I had not found my diamond? Or what if it happens again and I don't. Why not warn the client prior to the purchase... or if you know this is often an issues put the "Cage" in place first? Very disappointed to...

I recently bought an engagement ring and wedding band from CC. The staff was polite and very informative on anything I had a question on. Seeing as I didn't know anything about diamonds or jewelry they were very thorough in explanation of how diamonds are graded and straight forward on what I should be looking for in a quality diamond no matter where I purchased it. That is what sold me on buying from them. I felt like I could trust them. A week after my fiancé accepted my proposal we noticed a small diamond had been misplaced. We called CC and they asked if we could bring it in that day. They made sure to replace the missing diamond and check all of the fittings on the remaining diamonds to make sure there wouldn't be any future problems free of charge. I would highly recommend...

Everyone is so helpful. I was coming in to upgrade my wedding rings. I wasn’t sure what I wanted or what my budget would allow me to create. Starting with picking out the shape & size of the center stone, then the proper setting and finding, I could also afford an enhancer band … was beyond my expectations. I felt it so easy to talk with Nicki, discuss my budget and what I had in mind. She would give me suggestions and recommendations that what I selected could actually handle a bigger stone and still stay within my budget. I felt thrilled with the finished ring and the value again was beyond my expectations. I will definitely call them, my jewelers. Thank...