Comfort Center Furniture and Mattresses — Local services in Traverse City

We recently were on the hunt for a couch and decided to start local at the Comfort Center. Long story short, my in-laws ended up purchasing a power loveseat for $1688. My husband and I were drawn to the set, as well and were debating on purchasing the sofa and recliner. The salesman: Josh was unable or unwilling to offer us a deal on the whole bundle citing the COVID-19 pandemic and that was fine. We trusted that he was doing his best for us (as the website clearly states). We noticed the pamphlet that was attached to the loveseat was now gone. We wanted to research how to remove the back cushions so, we went back to retrieve that from Josh. He simply cited that he did not have it, he did not cut it off from the couch and that we did not need it because anything warranty-related needed to go through Comfort Center anyway. While this did not sit well with me, I began researching this set online. I was able to find this exact set online from several online retailers at a fraction of the cost. I am talking $700 cheaper! I went back to their website where it states not only will they price match, but they will pay 10% of the difference back to us, as well. We decided we would be bringing the couch back and presenting Josh and Bill Petrosky (the owner) with this information. We were hopeful that while they may not be able to price match in full that they might be able to give us a better deal, especially if we were going to get the sofa and recliner from them too! The exact opposite happened. Josh told us right away that they do not price match. When I confronted him with the paperwork directly from their website, he went to get Bill. Bill came out and his first words to me were, “And how many months did they say it was going to take them to get it to you?!” He was very aggressive, snarky, and pompous right out of the gate. I replied that timeframes were irrelevant as we were not in a rush to replace our current couch. I began to remind him of what HIS website states about the guarantee. He said he would not be able to match that price and that we should have known better. Umm, excuse me, what? We were simply doing our due diligence and now we are trying to get a company to stand by their word, but we should have known that they could not meet that price? He then went on to say he would be happy to take the loveseat back, but a 15% restocking fee would be assessed because that is their policy. Huh?! You are going to honor one part of your policy, but not the other?! Truly mind blown at this point, I begin to reiterate and point with my finger on the paper where it clearly states the price match policy. Bill, who has obviously run out of excuses and lies says I am making him uncomfortable now and he needs to remove himself from the situation ie. he runs to the back and hides while leaving his front desk associate to deal with us. Exceptional leadership from the owner of this small business (insert eye roll). For reference, I am small in stature; 5’5” female, 36 years old. I am not a threat in the least, but I will stand up to anyone who is not willing to stay true to their word. Bill is a jerk. Bill is a poor businessman and quite frankly, Bill is a coward. We were not leaving. Considering my husband loaded the loveseat into our trailer the day prior there was absolutely no reason for them to charge this 15% restocking fee. Another patron walked through the doors. I am not sure if this was the catalyst that changed Bill’s mind or what, but Josh disappeared momentarily and returned with the news that we would get our full refund and no restocking fee would be assessed. This is all we wanted in the first place. If a deal could not be worked out where both parties were satisfied, then just give us our money back—in full. It really should not be this difficult. This is covered in Small Business 101, is it not? I strongly discourage ANYONE from doing business with Bill Petrosky and Comfort Center TC, they are about as dirty as they come. Save yourself a headache and boycott Bill Petrosky and...

I can’t say enough good things about these guys. When we went to this store we had been to a few others first, so I do feel I can really talk to the professionalism and also the way that they were so helpful without feeling pushy. We bought a new mattress and a new couch with ottoman. Not only did they have exactly the couch I was looking for (I was being picky), but I was able to order the exact color I wanted (matches my furniture) and the production time (couch) was also much less than other stores. These guys were so friendly, from the staff at the store to the delivery team- everyone was helpful and kind. They even took my old mattress and couch. I was worried my new couch wouldn’t be as comfortable as my previous one (which was 14 years old and perfectly worn in) but I have to say- it’s better. The difference in how it really makes the room pop was incredible too. Wish I had done this sooner! If you are shopping for home furniture we highly recommend these guys. Also, if anyone is interested… my dogs second this with both the mattress and couch purchase😂. We are all VERY happy. Prices were also found to be reasonable, especially for the quality which is 10/10. Thank you Comfort Center!! Ps. They are family owned and you can tell, such a...

The delivery men are to careless. Table was damaged. Still waiting for replacement.

Bill and I bought a dining set early this fall from the Comfort Center in Traverse City Mi. I was unhappy with it and wrote a post not knowing Bill had talked to the delivery man. I must say I'm sorry for all of the negative comments about this company. The owner is a generous man who not only offered to make it right, he let us pick out a whole new set. I am so sorry I talked his store down. I know one thing, if I ever need furniture Comfort Center on Garfield avenue is the perfect place to go. If you want furnishings go talk...