Vintage King Pro Audio — Local services in Troy

Today I learned a lessened in loyalty. Sweetwater; I will never cheat on you ever again.

I wish I had read the reviews online about this retailer before making my purchase (AMS Neve 1073 SPX). However; I thought I was fine since they were listed on AMS Neve's website as an authorized retailer.

Saturday, March 8, 2025 @ appx 1:45pm CST I was connected with their sales rep, Brett Kutter. He was helpful, a bit pushy to sale a BAE 1073, but nothing less than expected from sales rep per se. The only hiccup really was them trying to take my payment over the phone even after verifying the transaction directly with my bank. Which I took as sign #1 God didn't want me doing business with this merchant. However; Brett sent over an email with the item and pay link which I took care of via PayPal. Which I then got an immediate email of receipt of payment for the quote. However; I got no receipt for the actual transaction stating the amount and the item showing it paid and/or any tracking information.

The rest of Saturday goes and get nothing. Sunday I still haven't received any documentation via email about the item, the transaction or the tracking.

So Sunday, March 9, 2025 appx 10am I place a call to cancel the order but I get no answer so I left a voicemail. About 6pm CST I get the bright idea to create an account using the same email given to send the pay link and if it'll automatically associate the account to the purchase. Which it did. Me creating this account is the first and only time I've seen an actual itemized receipt for the item and information regarding when I can expect tracking information. However; you can't cancel an order from your dashboard.

Monday, March 9, 2025 I wake up at 9am to no emails from Vintage King regarding the item. So I go check the online account and I'm seeing that a shipping label has been generated but no tracking information available just yet. So I call about 10am and get connected with Sam and tell him that I just wanna cancel the order. He tells me that it's already on a truck but he'll see if he can reroute the order and upon receipt of the item back in their warehouse they'll start processing the refund. Painless and understandable.

Immediately after getting off the phone with Sam, here comes Brett calling and his first statement was "I just received an email of a cancellation request from you. I'm just wondering what happened from Saturday til today"? I proceed to tell him about the things that I didn't like and what didn't make me feel comfortable and this guy starts talking over me. So I asked him, "are you gonna let me finish or you gonna talk over me". He proceeded (not me lol) to give me excuses on it only being him on Saturdays and then being off on Sundays. Then proceeding with 21 questions like I have to justify me wanting to cancel the order. I told him I didn't like the questions and he stated by him being a commissioned based sales rep he had the right to know why I didn't wanna proceed with the transaction. At that point I just requested his manager. He made an unsuccessful attempt to connect us but the manager, Alex, did end up calling me back directly. Almost immediately it felt.

The manager was quite pleasing to deal with. He agreed that Brett was out of order and confirmed that he was able to get the package off a truck and that my refund will be processed today.

However; the overall customer experience and implementation of automatic systems to ONLY receive payments and not send out information regarding purchases is a big no for me. Hence why I can't do business with company nor recommend them. And I definitely don't wanna support them for as long as I know Brett...

I have received great service this week from Vintage King Audio. It was me that was treated like a king. I ordered a new condenser microphone from Vintage King - which was my first order from them ever - in the wee hours of Monday morning and here it is Wednesday in the middle of the afternoon at my home. Fabulous customer service - great email notifications about the status of my order as my payment was accepted and the package was shipped. And I got to use my preferred payment method. All aspects of my transaction from online selection/purchase/shipment and receipt of my package were just fabulous. It was packed very well too! Wow! you have earned my business treating a small order from a new customer with such high priority. I ordered this mic to be part of a pair for stereo and the company I bought the other one didn't have two. I thought I liked the other company but now VK will be my go to place! Thanks! I will order more...

Vintage King is an amazing company with fantastic employees, from sales to support. I have to give a special shout out to my sales rep of over 10 years: Josh Frost! Josh is one of the best people in the business, and has always given me the best advice and guidance in my pro audio purchases. Like many, I am a musician first, and am still learning a lot in the world of audio engineering and recording. As my home studio has evolved over the years, Josh Frost and Vintage King have been a knowledgeable and honest resource for all of my studio needs. I am so thankful to have Vintage King Headquarters locally, just a 10 minute drive, and it is an absolute pleasure every time I stop by for a pick up or drop off. They are always so helpful and greet me with a smile—just great people ready for a chat and a laugh. Truly, I would give 6 stars if i could—keep up the...