Troy Gym 4 (Swim, Ninja/Parkour/Ropes Courses & More) — Local services in Troy

I hate to leave such a terrible review, but after our experience I feel it’s necessary. We have been recent newcomers to Troy gym with our 3 year old (just turned 4) son. We love their open gym program for tots on Sunday’s and have been making the drive from Grosse Pointe to come almost every weekend. After such a great experience at their gym, I became intrigued with their swim program. I called and spoke with someone about the program, cost, etc, and reviewed in detail some of my sons biggest struggles (he is more reserved / shy, doesn’t like water being splashed in his face, definitely isn’t ready to go under, etc.) all common problems for a 4 year old. I specifically asked about these issues and if their program was suited for children with highly sensitive needs in these areas, or if I’d be better geared to look at private classes / sensory specific classes. The lady over the phone reassured me several times, that their instructors are fabulous and work with kids all the time like this. I felt super confident and signed him up.

We show up to our first swim lesson with Katina. I know most of these are college aged kids who are just trying to make some extra summer cash - so I’ll tread carefully with what I say here. 5 minutes go past his group swim time, and we’re still waiting in the lobby. After double checking with the front desk, Katina didn’t see him on her list. Ok no problem, she slowly meandered out to come and get our son. She apologized to us for missing him (again, no worries) but, she didn’t really say hi to him or interact with him whatsoever (remember, he’s 4, and he’s shy) not a great start :/ so at this point, he’s going from excited to becoming disengaged. She leads us to the showers.. no one told me showers were part of it. My 4 year old isn’t showering yet and, as mentioned, isn’t comfy with water in his face. So now he’s becoming afraid of what was supposed to be an exciting first day of swim class. She didn’t introduce him to the two other children in the class, she got in the pool and started paying attention to the two other kids and essentially ignored us from there on out, as we’re standing on the side of the pool like hello… what is happening here?! My husband and I said never mind, we knew this wasn’t the environment our son needed for swim.

My son didn’t even get in the pool, as the instructor was not guiding nor engaging with us whatsoever. I sent a decent email outlining basic concerns and asking if ownership could call me to speak further 1. For a refund of $100 as it was the biggest waste of our time and my son didn’t even dip his toes in the water and 2. To address some of our concerns on how we felt we were treated. Again, I am understanding that my son is 4 and is shy/nervous, and that these are young instructors. BUT, it deserved to be addressed. My email was not responded to. After a week, I sent a follow up email and was told I would not be receiving a refund (I’d have a credit on my account) and essentially that this is normal behavior.

Extremely disappointing response (or lack there of) as the owners couldn’t even be bothered enough to make a quick phone call to understand what went wrong, and maybe how to address it with their swim instructors moving forward?! Needless to say, we will not...

I’m very cautious about giving any sort of negative reviews but it is necessary given the experience we had so that others become aware too. We took our daughter for a swim assessment. The instructor - Sammy was extremely arrogant and unfriendly. She had no courtesy to give any sort of feedback after the assessment, just mentioned the swim level and walked away. Right from the get go she was not welcoming and rude. We are glad we decided to go for an assessment and did not enroll our daughter outright. May be there are other instructors who are good but our experience with her was terrible. I would never sign up...

I recently had my 4 year old twins' birthday party here and was so impressed! We had been guests at a few parties here but this was our first hosting. We were blown away with the amazingly helpful staff! They helped us blow up balloons, hang decor, serve food, cut the cake, transport presents, and clean up the room after. It was so well run and organized, it made the day so easy for me! And the Troy gym owner even came to say hi during our party which was thoughtful. And all the kids had a blast! We did the munchkin rope course and the new ropes heaven and they were a big hit. Highly recommend for kids...