El Pollo Loco — Restaurant in Tustin

I would like to say that this El Pollo Loco is my favorite one. I have been to this Pollo loco since I can remember with my family. They have delicious chicken and all the food is always hot. I would like to thank Esperanza for always attending so wonderfully. She is very kind and always smiling which makes the visit very welcoming. There is Oscar and Fernando who cook the chicken to perfection. They don’t just cook there chicken they please the customers too, in my experience always giving me juicy cooked chicken. Or as I say “ like it looks in the picture”, there are so many amazing people that make every experience wanting me to come back, that I can’t name them all. I would like to thank every single one who works there: the cooks, cashiers, the ladies making my burritos, to the gentlemen in the back making food, the the ladies who clean the restaurant very nicely, and the managers. I have nothing but respect for...

Update 7/28/24 3pm I want to make sure Israel is recognized because he leads the team by example. He was here, there and everywhere at the restaurant taking care of things. He is fast and efficient. He has a great smile, proper management style and awesome attitude towards the clients and his team. I live at the other end of Irvine, but I will make it a point to purchase there because of their great customer service. Last, but not least, Angelica also with a nice personality and wonderful attitude provided me with great service. This was after I decided to come back and buy more items on the same visit, today.

7/28/24 12:15pm Israel and Idalia provided me with great customer service. They resolved a little issue I had with a drive thru order, but both took care of...

Food: 10/10 Food tasted as expected, chicken not burned( would like a bit more chicken but for the $ it’s ok). Nothing wrong with the food and will definitely return if in the area..

Service/ Atmosphere: 9/10 Service was great but not excellent. I was greeted upon entering, which makes you feel comfortable and welcome. Would of been a 10 but they didn’t have Guacamole Salsa (what?? ... that’s one of their main salsas)... Other than that, Staff was very attentive and helpful. Who ever is in charge of ordering and restocking😴missed it I think.., but could of been a one off, so will see on next visit..

Restrooms: 9/10 They were (clean?) not a 10 but at least not smelly, no paper or any trash on floors as other fast...