Stater Bros. Markets — Local services in Twentynine Palms

They have a misinterpretation of how the Adult Disability Act is supposed to be followed Concerning Service Animals. Blue Cape therapy dogs do not have access rights the same as Red Cape Service Dogs. The only Therapy Animals with full Access in the USA are those that help People with PTSD. The only proper identifications weather a Service Dog is full access or not, is: dog wears harness with the color red or blue to Indicate its type, the dog is trained and well behaved no agression, no butt or feet sniffing, obeying commands, visually trained actions stays on the left side of owner at all times, and sits still and attentive when not moving with owner. The owner must have copie of Service Dog letter from a Doctor of psychology stating the need is real for this type of therapy and that the doctor has observed the dog is in compliance with ADA regulations. If a property owner does not believe the person is telling the truth about the service animal because of service animal is not acting like a service animal or because the person is walking with their supposed service animal with a choke chain then the person in charge of the property has the right to ask if the dog is a service animal. If the dog does not act like a service animal the manager has the right to call the police and should do so because the police are the only people that can determine whether or not the identification for the service animal is valid or not and they're the only ones that can ask to see it. Because of the safety of everyone in a grocery store for sanitation reasons and in restaurants this is also extremely important because of Sanitation reason that only real service animals be given access. Blue Cape therapy animals only have access two places of living like hotel rooms and apartment buildings. They do not have the same rights unless given by a doctor of psychology which would be stated in the letter of identification for service animal. My right to have my Service Dog for my PTSD because War has the right not to be distracted when working by stay every day pets when in places like restaurants and grocery stores, school, on Airplanes, court houses, and privet business. Any where a non disabled person would go. My right to shop at your store in peace is being violated when your management is misinformed on how to properly take charge of the store they get...

Last night (July 30, 2019) I had to come here to buy milk for my son. I am new to the area however, been here a few times before. The closest store that provides the milk my son can drink. I walk in the store and go straight to the milk. Everyone is already giving me crazy looks. I buy the milk and as I exit the store there "cart collector" also another gentleman stairs me down again, I ignore it. As I make my way to my car they start sounding their car alarms as if I was up to no good. I get in my car and leave the parking lot to realize the cops have been called on me for no reason. On my way home I'm pulled over and questioned about my visit to the store..... was profiled for no reason at all....i was dressed in black sweat pants pulled all the way up on my waist and draw string tied and an OKC Paul Gorge jersey. Entire outfit relatively new. Was not walking around causing trouble, did not say anything to anyone, was polite to the cashier lady. Literally did nothing wrong. Tired black man walks into a store buys milk and gets cops called on him because the store wrongfully profiled me to be a threat. Very sad! I have no intentions on doing wrong, I have 4 kids that need me in life have no time, nor room to jeopardize that! I have long days and long nights on the basis in order to coach the girls youth basketball team I started also do all I can for my children throughout the day. Haven't experienced this type of treatment other than in Bakersfield, CA and the officer at that time was honest with me and told me when these things happen it's because of racial profiling. This is suppose to be a free country that I fought for yet the police are called on me for buying milk...I...

As far as shopping, this store is the only one in the area. The prices are higher than they used to be which is hard on a fixed budget. I wish they'd not taken Food4less down! The store is clean and fully stocked. Im handicapped and I have a service dog that is supposed to be near my mid-section-heart, for this reason I bring a blanket and put it where children sit and my service dog rides there on her blanket. I did this one evening, like I do several times a week, and this one aweful manager stopped me and told me that I had to take her down from there, refused to listen to me when I tried to explain why she had to be there. He heard only part of what I said and then told me I had to carry her if that was the case! Had he listened he'd have heard that I'm handicapped due to a broken back, therefore there was no possible way for me to carry my 22lb dog through the store. Though she would've been close enough to my heart to let everyone know when I was having a heart attack from carrying her!. He was an evening manager, tall, gray hair, moustache (I believe). Rude, unhelpful, zero empathy, zero help! I hoped for a heart attack so that I could sue him!!! Haven't been back in the store since! Which sucks, because like I said in the beginning, only grocery...