Burger King — Restaurant in Twentynine Palms

The service here is honestly unacceptable. I ordered a JR Whopper Add cheese No Ketchup, both burgers had No Cheese. When I told the lady today at the register she said no I didn’t, I told her politely I did order cheese on both my burgers with no ketchup. Her rude response was well I didn’t hear you because of the wind. I said okay I would like my burgers remade. She says well do you want to keep the burgers and we remake them, I said yes please remake them. She holds her handout for the burgers. I let her know I’ve never had someone take back the food they messed up. She then remakes the burgers and put ketchup on one of the burgers. I politely tell her I asked for no ketchup she argues with me and says I made the burgers personally and you asked for one with ketchup one without ketchup. I let her know that I order two of the same burgers, I am eating both burgers. She rudely says we’ll give me the one with ketchup then slams the window. I just honestly laughed because sweetie if you listened to me the first time you wouldn’t be remaking my burger for the 3rd time. I wish the receipts had a name on it because she was so nasty. Anyway my ticket number was #11361 someone seriously needs to give her a reality check because I’m the customer and you made the mistake not me. A sorry would be nice or even a better attitude and not a smart mouth as if I’m getting on...

I have worked in the food industry for a long time - so I want to preface this with saying that I am ALWAYS overly nice to those in food - I know how it is. However, even with being my normal kind, bubbly self, I had the same issue today as the customer who just reviewed below me. I was at the drive thru where the woman taking my order was highly abrasive and kept interrupting me (as if I was annoying/bothering her with my order - which was just a whopper combo - nothing crazy) before I completed any/every sentence the entire time. It left me feeling super uncomfortable, but when looking at the order screen - my items were correct. So I just continued on... While at window: When receiving my drink, it was almost thrown at me. Additionally, when receiving my order - it was completely wrong - forcing me to go in and wait 15 more minutes for my correct meal. Again was just a whopper combo - with cheese, no onion/pickle - came to me no cheese, with onion/pickle and then NO fries?! I look at my receipt to check my order - and 99% is unreadable because there was no ink - how do you run out of ink within a few hours of opening? Or at least not change it out? Anyway - HORRIBLE experience after horrible experience for this, what started as a SUPER EXCITED experience....

Rude ppl they need to be trained in customer service Ana was very rude and their manager needs to go back to customer service school as well I don't know who trained these ppl but they all need a long lesson on how to treat, greet, handle, and talk to customers the ppl that work there the men have no class they sag their pants have face piercings they touch their clothes and don't even wash their hands after touching their face hair clothes etc... They don't wear gloves nor hair nets we found a strand of hair and it took up to the front and the girl said that it wasn't theirs like honey it ain't mine my hair ain't blonde it's black and curly and my child has cornrows so come again and don't get me started on the one in Yucca Valley is customer service not apart of the job anymore? Just cause you get a rude customer doesn't mean you have to take it out on the next they all need attitude adjustment or get fired I've called corporate and nothing has been well next time I'll just matters into my own hands especially at the 29...