KAY Jewelers — Local services in Union Charter Township

Took my grandmas watch in to have a few links removed from the band. The guy asked me a million questions, where'd I get it. How long my grandma had it, how often she wore it. Then when I told him I don't know how often she wore it, he told me its brand new she never wore it (not true shes had it for many years, they dont even sell this brand anymore and Ive wore it no less then 15 times) he just kept asking questions that felt very accusatory, then told me it'll be $30. I said okay thats fine. He slid the watch back to me and said, I'm gonna pass, then dismissed me. I left feeling so confused and said I want to wear my grandmas watch to my daughters wedding. I don't understand why he "passed" on...

STILL WAITING FOR MY MONEY from a return now 2 days ago. I called because MY MONEY (557$) has still not been returned to my credit card. Manny, a store manger told me it takes 5 days! WHAT! That is ABSOLUTELY UNACCEPTABLE and borderline theft! NOWHERE does it say and NO ONE explained to me BEFORE I made a purchase that it takes 5 days (maybe) if want to return the item. No wonder Kay is closing a bunch of stores. I will never shop there again! What other buisness does this? I suppose someone will leave some sappy comment telling me how sorry they are that MY MONEY is STILL SITTING IN THEIR BANK! Small claims court...

Update Mt. Please store associates assisted with correcting this error in a swift fashion and ensured I was able to get the correct ring. Huge help. Quality of the ring is great and perfect for my blue collar man. Highly recommend. Attempted to purchase a ring for my significant other. The purchase went through, but then the web page stated it was out of stock. Checked my order history and it showed nothing. It charged to my bank. Called the help center and they apologized and stated it would take 3-5 days to refund. First and last time attempting to purchase from...