Planet Fitness — Local services in Union Township

If I could give the management a zero, I would. My daughter left her items in a locker, contracted covid and couldn't get back up there because she didn't want to contaminate anyone. They cut the lock off. According to policy they items (a brand new pair of Nike tennis shoes and several bottles of tanning lotion, backpack amongst small things) were supposed to stay behind the counter for 90 days. Yeah right. I called and had the manager Nick pull the video. He advised me after watching the footage the lock was cut off on the 19th.items were witnessed to be taken home by employee. When employee confronted she was made to return shoes. Shoes stink like Fritos which indicates fungal infections. Told my daughter not to where them. Nick informed us that corporate was to contact my daughter here we are several weeks later and no call. We would like the shoes replaced considering he admitted they were stolen by employee. When I called back today to let him know there has been no call to my daughter, he got VERY nasty and stated "have her do something"... I immediately let him know he assumed liability after admitting policy and that the employee was witnessed taking items home on video camera. He told me to go ahead and try to call someone. Planet fitness, you need to do better and you need better management. We expect a call back. Or we will blow up...

I really like this place. Plenty of machines, helpful employees and the regulars are friendly and always clean the equipment after they use it. Very clean and spacious with many things to do. Wide range of machines and equipment for just about anything you could need. They have 2 or 3 of the more popular weight machines so you probably never have to jump in on a machine to use them. I don't personally prefer the music they play, but I always listen to my headphones so it's not an issue. Also, there are probably about 20 or so televisions playing a wide range of channels so you can watch the news or a TV show if you prefer that. The only thing preventing me from giving them 5 stars is, since it's summer time, they sometimes have a lot of teenagers hanging out there. I usually go very late (midnight or later) and most of them do nothing except hang out and get in the way while playing with the machines that they don't even try to use, or try to even learn to use, properly. I know Planet Fitness might think they're doing a good thing by letting all these kids (who never had any memberships in the first place) come in for free over the summer and "work out", but the members I've talked to don't like it at all and are considering leaving altogether. Not a good look,...

I had a membership that I tried numerous times to cancel with no return call backs and still getting billed for something that I am not using I haven't used it in over a year. Maybe close to two yrs not one check in I am definitely not paying all those months for something that could have been resolved years ago when I tried to cancel.. please look at the last time I used this facility and please do me a HUGE favor and cancel my account dated back to the last use it would be under Samantha Young.. Minus lack of return phone calls and no response. I hated coming alone and always felt judged so I had no ambition to come back.. my husband and I stopped in one day to see what was owed so that we could sign up cause he wanted to do the gym as well but unfortunately we said it wasn't worth it cause I never utilized the gym to pay such an astronomical fee to regain membership which is sad cause it is closer to us than any of the other local gyms.. I hope one day they fix their communication error and maybe one day it'll be worth us...