CVS — Local services in Union

On Monday June 20th, I went to the drive-thru to pick up my infants’ prescription and an antibiotic for myself. The Technician named Julia, said that I could pick up my child’s prescription but not mine as my antibiotic would not be ready until the next day. I asked if there was any way I could have my antibiotic that night because I was in a lot of pain. Julia then said that they do not have my antibiotic at their location and to go to the 24-hour CVS instead. I understood and then proceeded to try to pick up my child’s prescription. When I had asked her for it, Julia said with a stern tone that the pharmacy had rejected the prescription order because it wasn’t covered by my insurance. I didn’t understand why they would cancel a prescription order on my behalf without consulting me first. I asked Julia “Why would you make this decision without asking and how much the prescription was?” She said it was $16. I asked her to please process the prescription request, that it was for my child, and that I will pay for it out of pocket. Julia kept insisting against it due to the insurance. I told her that I understood but please process it anyway. She said “Okay, bye." and closed the drive-thru gate and laughed at me. I pressed the call button because she closed the gate on me before I could even finish asking her to transfer both prescriptions to the 24-hour CVS. No answer. At that point I was not only upset that my prescriptions were not being filled but that she had also rudely closed the gate on my face and then ignored my buzz calls. I went inside to speak to a manager and a half an hour later, a pharmacist named Minh, was able to give me both my child’s prescription AND my antibiotic. Their location had both of my prescriptions on site and was able to fill them within the hour. I can’t help but feel upset and disappointed that a healthcare professional would treat me so unprofessionally. She denied my prescriptions for no reason, which made me question whether I was being discriminated against for being an immigrant. The Pharmacist apologized on Julia’s behalf and said that they were understaffed and busy. This experience does not sit well with me, and I will not be coming back here again. Julia was unprofessional and affected the health care of myself and my infant. I recommend that this location reassess their staff because no one should be treated this way under any...

I called 10:00 only to wait on hold when someone finally picked up i said hello before i could say anything else the person told me please hold and put me back on hold for 10 minutes. i called again to address the fact that ive been getting non stop calls and text messages from this pharmacy regarding a pain medicine i am NOT supposed to be getting a refill from the original prescription form even says NO REFILLS and they have been calling me and texting every day multiple times a day. The woman must have already be in a bbad mood and having a bad day apparently when she tells me well dont get mad at us... are u not an employee of cvs pharmacy ? i am simply letting you know my frustration of these multiple calls and messages in no moment did i say she was at fault. im frustrated and dissapointed to say the least and decided to just end the call because i clearly was not going to receive any kind of...

Since I moved to the area, this CVS location has been consistently disappointing. The store has a lot of space available that could be utilized more. The shelves are constantly empty, forcing me to travel to other stores to find necessities and desired items like different lipstick shades, etc. The variety of products and brands, especially cosmetics, could be improved compared to other CVS stores.

In addition to the lack of inventory and selection, the store itself needs to be well-maintained. There's dirt and clutter on the shelves and throughout the store, which is frustrating. Please give up the space and let a better store move in. So many young people would love to go and pick up a few things while walking around the neighborhood, but this store has nothing to offer other than the pharmacy, which, judging by the reviews, is not on top of the...