Starbucks — Restaurant in Union

Hello, Yesterday i had THE WORST store experience thanks to an employee with the name of Jay. I placed my mobile order at 11:02am the app said it would take max (6mins to be ready) I walked in at 11:10 am (expecting my coffee to be ready) tell me why I walked out of the store at 11:35 am? At around 11:20ish I approached Jay who was working behind the counter making the coffees and asked about my mobile order because I had been waiting for a while patiently and continue to see people who would order at the counter would get their coffees before me .... He proceeded to ignore me, until another employee approached Jay and turns out the sticker with my order on it, he just had it placed on the side and continued to ignore it. This really nice employee tells Jay to make my drink STAT, Jay continued to take his time and when finally my drink is ready he calls my name i said to him while were looking at each other eye to eye "thank you can I please have a straw?" and Jay ignored me once again. He turned his back from me and walked away, started talking to another employee. Theres no excuse he didnt hear me because the girl at the drive thru heard me ask for a straw she had to yell at Jay to get me a straw. What does that say about Jay? I've never had a bad experience with the team members at this store but it took one person to leave a bad taste in my mouth and add a bad google and yelp review (which i've never done in my life). Every starbucks I've ever been too employees have been nothing but kind, coffee and pastries are great and team members are actively listening. All i beg is that there's some type of action with this employee and hopefully i dont have to encounter this experience at my local...

This is by far the worst Starbucks location I’ve been to. I went through the drive-thru and ordered my usual iced espresso drink with agave stirred—a simple request I make every day at other locations with no issue. After waiting at the window for over 10 minutes, the barista (Haley) casually said, “Oh, I thought I made that,” and then rushed to remake my drink without checking the order properly.

She handed me a cup with all the agave sitting at the bottom. When I politely asked her to stir it, she aggressively grabbed the cup, shook it, and gave it back like that was acceptable. I can stir a drink with my hand—that's not the point. I asked for it to be shaken or stirred in the shaker, not just sloshed around.

When I asked again, she snapped, “We don’t have anything to stir your drink with—please get off my line so I can keep it moving.” I was shocked. That’s not just bad service—that’s completely unprofessional and rude. If you want to keep the line moving, try getting the drinks right the first time. I won’t be returning to this location. Terrible...

I come here almost every day and I am beyond frustrated with this location. Forget about having an issue with your order when you come into the store... The service is really bad. Employees barely look up from their machines to attend to customers. Priority is given to drive-through customers. The in-store experience needs to be managed better.

There also seems to be a revolving door of college kids working here. Why can't they keep more consistent employees??? Every other day there is someone new on the job, struggling to make the drinks. One girl today didn't know about cup sizing, when I asked for a short cup, she gave me the wrong size. I also had ordered an iced coffee with almond milk, and she put so much milk in it, it is bordering on white. I had to ask her to remake it TWICE, after clearly stating I would like a dark coffee.

I have to compose myself every morning before walking in, because the service is that horrible. If you have the time to go to another Starbucks location, don't even bother...