Harbor Greens — Local services in University Place

So, when the pandemic shut down happened, two years ago, my friends and family decided to start a plant club. Since we are all spread out from the east, south, and Northwest coasts, we all contributed to the plant budget. Nevertheless, after spending approximately $500.00 at this establishment, I had realized that I had accidently purchased an extra plant; therefore, I inquired about returning ONE of the plant to meet the budget; however, I got the runaway, and the owner sent me an email discussing Home Depot policy and not their own damn return policy. I decided to cease purchasing plants from them. However, someone from my plant group convinced me to return and purchase plants there after two years.

Today, as you can see from the pics, there were two Calatheas left; however, they both were damaged; therefore, I asked if I could get a discount since I would assume the risk of purchasing the damage plant and I was not returnable. I was informed that I needed to wait until Tuesday to know since the available supervisor/lead refused to discount one of the plants. It took three requests from the cashier to get the plant removed from my transaction; however, the cashier removed the lesser value plant and charges me for one of the Calatheas. After returning and explaining the matter, the supervisor decided to refund the value of the lesser plant and not the Calathea (which there is also a difference in the sale tax). I attempted to explain the situation again; however, I was told that I needed to return back to the store tomorrow to get a refund. The supervisor told me he needed to know the plants that I purchased; however, when I asked him to literally walk over two feet to the plant section, he become vulgar and told me NO. When I called him out on his aggressive tone and reminded him that it is the cashier that made error, he reluctantly decided to walk over the plant section; however, he still refused to make the correct adjustment, and told me that I needed to return tomorrow, even though the mistake was made today and the store is open. Furthermore, I was told that they would need to review their cameras. The want you to purchase damage plant at a full price; however, they don’t do returns; however, this policy and treatment only applied to...

Today, 9/9/22 6:00pm Beyond poor customer service. A snippy deli pizza girl told me "don't give me attitude...its too busy" because I questioned the base on my gluten free pizza...bacon chicken ranch as it had all red sauce chicken and cheese...no ranch. She offered to add ranch. I only know this to be a white pizza. I never raised my voice...I asked for a manager...I described what she said...he told me to fill out the form they will make it again...but never I'm sorry...he began to walk away. I told him this was poor customer service. I said the first thing one says to a customer is 'I'm sorry'...he wasn't interested and he told me "GET OUT OF MY STORE AND DON'T EVER COME BACK AGAIN!" Wow..never fear...I won't be back. I usually shop in Gig Harbor spending several hundred dollars a month. I usually pre order ahead for gluten free pick up in GH but occasionally call to pick up in UP on short notice. Everyone has always been so nice....not today. Mrs. Gold will not be a Harbor Greens...

Harbor Greens is a fine foods grocery store with two locations; Gig Harbor and Tacoma. Chad Roy and Scott Teodoro opened their Gig Harbor store in 2007. They opened the Tacoma location at University Place in 2013.  I make a point of visiting at least one if not both of these stores every time I visit Gig Harbor,  which is at least twice a year. These photos are from my visit to the UP store in September 2022.

In addition to carrying high quality, and hard-to-find products, Harbor Greens has the best produce I’ve ever seen. In the summer, 70% of their fruits and vegetables come from nearby farms.

Harbor Greens has a popular deli where you can order hand crafted sandwiches, salads, and soups. The UP location has a larger dining area with seating for 28.

Highly...