San Antonio Regional Hospital Emergency Room — Local services in Upland

1 star is not appropriate for this review. 0 stars is very necessary but unfortunately I cannot give a 0 star. I'm 21 years old diagnosed with Diverticulitis. Its extremely painful. The first visit (for the first week was hell) but the doctors I had were a great team. They understood my needle phobia (I sweat, and faint if one gets near me) The nurses were great in helping me over come it temporary, some even held my hand. They also understood my life long struggle of PTSD, which they were patient with me when I wasn't tolerateable sometimes( the pain is excruciating and I have very very bad trust issues and a bad past which most of us do) The nurse that were great are Wanda, and Imogine, and Vanessa. Great personalities and very understanding. The 4 doctors I had on my team decided that my white blood cell count were high (22 to 9) and the one perforated Diverticulitus went down from 3.5cm to 2cm. After I was discharged I felt great for about three to four days then the pain came back and destroyed me even more. I went back to the hospital, waiting in the ER for a good hour. When they checked me in they didn't have my files/records available. They thought I was a new patient. (scary on how unorganized they are) finally after hours and hours of waiting in the ER bed they found my records. I did a CT scan (had another IV in me huge phobia but Wanda helped me through it very well) this doctor came in and told me (Recall my PTSD and MDD) and told me like a robot that I have two more on top of the 2cm one that grew back to 3.5 perforated Diverticulitus and left me with out allowing me to ask questions. I was devestated and alone and my mind went all over the place. Then this surgeon came in told me like a robot that she's going to be cutting my chest completely open so where she can get to my ribs and etc. Made no sense because it's on my pelvic area. I question her ways and she was very very condescending and didn't give me anymore information. She inturupted me twice because of phone calls (sounded like personal phone calls) and then gave me an option to leave or get treatment. I had to think about it for a while, my head and mind and heart were confused and crushed. But I choose treatment because Wanda helped me see that it was the right choice. Well it wasn't the right choice. I slept over night with my mother, taking care of her (she has arthritis) because she wouldn't take my bed. I spent the whole night in agony while still caring for mother and her safety and pain from sleeping on the chair. They put me on a drug way way stronger than morphine (it starts with a D) helped with the pain and everything but also made me very very very incoherent, very scared, and also very very very high I couldn't make my own choices. (I wanted to have surgery when I was in my right mind, because I wanted to be healthy again) we spent the night no liquids or anything prepping myself for surgery. Around 9am I was given another dose of that really really really strong medication. I was having no pain and wasn't in my right mind. (The surgeon told me that ill be having my surgery at 1pm the day before) Dr. DU(something, female fake blonde, rude and she looks sweet but she's not at all) came in surprising me with going into surgery five mins after I've taken this strong mind alternating drug and told me im going to surgery. Now with my PTSD in this mix of this drug I was freaking out, scared, and not myself. I told her no because I wasn't me. She then left and discharged me. Then I begged her to come back and heal me, I was scared, and crying. She refused to take care of me and left, discharged me with a stronger drug than Morphine in my body emotional wreck (these diverticulitis can burst at any moment) and forced me to leave the hospital higher then anything, and poison in my mind and body. I am devestated, destroyed and ruined. I can die at any moment and go in to shock. They ruined me and now I'm scared for my life. All before this we asked for a social worker, and was denied one. If you need care, this isn't the place to...

I came here August 2022 to deliver my 2nd baby. (First baby was delivered here and was a good experience so I wanted to come here again but wished I hadn’t..) This has taken me so long to write because of many factors…

From arrival to delivery was 1hr.

I arrived 8cm dilated and was very quickly brought to L&D. Was experiencing extreme pain (worse than pushing her out) when I tried to lay on my side or back so I said I wanted to deliver on hands and knees-this was my preferred method for delivery this time before I even experienced the pain anyways. None of the nurses told me no. As soon as the delivering dr (Dr Joanna Du) entered the room, she quickly introduced herself and immediately said I needed to lay on my back because she “wasn’t comfortable delivering me” in that position. I told her something was wrong pain-wise and I couldn’t do that and she said “well you’re going to have to because I’m not delivering in that position” (referencing me being in hands&knees). She then had four nurses FORCIBLY flip/maneuver me onto my back. One nurse even told me I needed to shut my mouth and push. (I was making deep/loud noises while pushing and breathing very controlled, listening to my body but the way he said that was super rude and out of hand) Then they brought up these leg saddles (not like the stirrups I used for my first which gave some leverage/aid in pushing) and tried forcing my legs in there. That would have given Zero support and I could feel the pain in my back even more as they tried to. I screamed at them to not force my legs and stop grabbing me, and I braced my feet against the metal bracing for the saddles. Just felt like a hurry up and get the baby out so we don’t have to hear mom anymore .

Now, I Completely understand that everything was happening very fast so I didn’t get any pain meds, but sorry I’m not going to be quiet while Giving Birth, especially when I said something was wrong if I went on my back and was still manually forced.

I ended up with two tears. At mention of the first she said it was just cosmetic so I said to leave it, she found a second so I said go ahead and fix them then. She only fixed the second tear.

We were held for an additional day because baby was baaarely past one of the tests even though we said we were comfortable with the results and ready for discharge.

Staff was friendly …When they Were present… took forever to get answers and test results back when we were told there were only a couple other new moms in the wing.

I now suffer from varying degrees of complete pelvic prolapse and tailbone pain. I feel like I wouldn’t be suffering from this, or the tears if I had been allowed to deliver how I felt I needed to. And I was even sure to ask in the maternity “tour” about different allowed methods of delivery and they confirmed that hands&knees was an accepted and even encouraged method of delivery if that’s what the mother felt most comfortable with. There was no medical reason I wasn’t allowed to deliver that was. Purely the DOCTOR’S level of comfort.

2* is only for friendliness of staff When...

My mother 82 yrs old brought in by 911 due to chest pain, and shortness of breath. Diagnosed with pneumonia and acute urinary tract infection that progressed into the bloodstream. In the hospital for only 3 days, cardiac and diabetic patient, discharged from the hospital stable according to Liu, Hsin Chen D.O. My mother is now at home on continuous oxygen, coughing her lungs out, on antibiotics, with a lot of sputum coming out but pneumonia is better according to him, and the urinary tract infection which went to blood already is treated with the same antibiotic as pneumonia. So, according to him well covered. Being a Registered Nurse I am taking the care for my mother into my own hands. I am pursuing an investigation of the care that my mother received under this doctor, by filing grievance to Insurance, Medical Board, Patients Rights. Let’s see Dr.Liu how can explain that you discharge the patient due to the fact that the patient is not meeting the criteria for inpatient hospitalization, even though the patient states she is not feeling well. Your answer is that she is old and will take time to recover, and the hospital is not the best place for her to be. You are right, maybe the cemetery is the best place for her, under your care for sure, and you started by discharging a patient who was not ready, initially prescribing a medication that might interfere with another one that my mom was on causing fatal arrhythmia. The pharmacy tried to contact you, but of course you were too busy. Dr. Liu do yourself a favor!!! Stay away of patients!!! You really do not care!! Before discharging my mother , you were just going into the room, said hello, you are ok, left the room and bye bye. Not using the interpreter line to explain to the patient why she’s discharged, what’s your treatment plan. You talked to the family member but you have a responsibility for the patient. I was in the hospital room till 8 pm, I asked to talk to you again. You never called back, and you just brushed me off!!! My complaint to medical board is filed, and I will advocate for my mother!!! You are the worst doctor I interacted with in my 18 yrs of being a nurse. You graduated 3 years ago, and I highly doubted your competence as a physician. Unfortunately, this hospital hired you, and you make some money out of other people lack of medical knowledge for sure....