Round Table Pizza — Restaurant in Upland

I visited your establishment today and unfortunately had an unpleasant experience. Upon entering, there were four employees behind the counter. Two registers were open, but since someone was being helped at one, my boyfriend and I approached the other open register to place our order. One of the employees immediately snapped, saying, “The line is over there!” I apologized and explained that I thought the register was open, but she replied, “NO! You’ll be next.”

We then patiently waited in line. However, as we stood there, the same employee who had been aggressive with us turned her back and began laughing and chatting with her colleagues, despite not appearing to be engaged in any work-related tasks. This left us confused, as she could have easily taken our order.

Once the person ahead of us was helped, we approached the counter again, only for the employee to pick up the phone while assisting us. She proceeded to explain the specials to the person on the phone, even though she was already in the process of taking our order. We waited for around five minutes while she continued her conversation, all while we stood at the counter, visibly wet from the continuous rain that was pouring outside. Rather than assisting us so we can sit down and remove our coats, they rather have a conversation amongst themselves.

After enduring this poor service, we ultimately decided to leave without placing an order. I hope this feedback serves as an opportunity for improvement, as this type of service is not conducive to a positive customer experience. Thank you for your attention to...

We had planned with our family and other relatives to get together for lunch and have a good time, we pick a familiar and local place, a place we have visited many times. So I decided to go with my son and my mother a little earlier to save space for the whole group. We ask one of the waitress to tune into a sports channel while we waited, minutes later in a not polite way, another worker asks if we were ready to order anything, we mentioned that we were waiting for family members to arrive to start ordering lunch, in a very short period of time the same worker by the name of Jimena comes again in a very rude manner stating that she was the Manager and was in need of such space and that we needed to simply get out of the restaurant. I mentioned again that we were waiting for some other people, in a very unfriendly way she simply gave us a look and turn around. It is very disapointing to get treated like this, this pizza place was almost empty at the time this incident took place. If this was merly an act by such worker, it would be great for the managers and also their CEO to get to know how this particular worker is welcoming their Customers. I wonder how this restaurant plans to stay in business with that kind of employees. I hope this is not the way that company trains their employees in their more than 450 restaurants. We simply rearranged the whole group, decided to go to other restaurant and had a great time. My recomendation, becareful when you plan to visit...

I've been to numerous pizza places but I rarely give reviews for them. I've been to More than 5 different Round Table Pizza places, and at least 4 of them came with a very disappointing 3 star's in my opinion. However, the Round Table Pizza located on Foothill in Upland is exceptional; I just don't understand why the others are inconsistent with this one. The pizza is always cooked to perfection, and the place is very family friendly. Whenever I ever think of ordering pizza, I always travel out of my way just to eat at this location. I think that all round table pizza should use this location as a prime example of how to run their pizza business. Plus I have been going to this location for more than 6 years, and the employee's have always been excellent to say the least, especially one that stands out: a short manager named Alex, who resembles the fictional character Mario. Alex is extremely professional; you can tell by his appearance and attitude that he takes pride in his work. This review is way past due, and I wish I had done it years ago :). Keep up the great work Upland Round Table and you will be seeing...