CHOP Pediatric Urgent Care, King of Prussia — Local services in Upper Merion Township

We’ve been here several times for our two kids. It’s an incredible resource for the community, and I’m leaving a review because the fact that it has such a low aggregate review… hurts, a little bit. That being said, there are couple things you should consider/know before going in!

If you go on a weekend or during peak hours you will wait a very long time.

I truly feel like you can wait a long time because they care about the quality of care you receive. We’ve never felt rushed or pushed off, and the doctors and staff have all been wonderful with our kids (and we’re talking tough toddlers).

You can register online ahead of time, to try to save some time waiting.

If I know or strongly suspect what’s wrong with my kid, and it seems like he’s just going to need an antibiotic, or I want to get him tested for flu/covid… I don’t go here. I treat this as a higher level of care than a regular urgent care, because of the wait and thoroughness of treatment.

We just brought our child in today when they opened at 2pm. We got in right away, but the care was so thorough we were still there for 2 hours! No extraneous waiting, but a thorough evaluation, some albuterol to identify if we NEEDED an x-ray, then an x-ray when that ended up being needed. We left with a walking pneumonia diagnosis, and our 3-year old saying “I like the doctor!” After having to use an inhaler, be gently held down on an x-ray table, etc. Dr. Hayes and the whole staff were wonderful. We feel very fortunate to be 30 minutes away from this...

emergency room is the worst I spent worst night ever there I went there with my 4 month old baby he was crying with non stop i stayed waiting room for more than 2hours until we got inside room and then another 3 hours inside the room untill I pressed the button all that waiting time my son crying and he didn’t want to feed and I told them that the baby didn’t accept to feed from six hours now where is the doctor or anyone to see him and the nurse she asked no one came I said no then she asked did he got Tylenol I said no one give him nothing I was so worried for him so she left and went back with Tylenol after another hour the doctor show up finally and she started ask questions and I told her he was crying with non stop no no eating nothing she said but he is ok now I said yes because first he Exhausting from crying and he got Tylenol shr orderd scans for his tummy it was clear then she said may be his teething and he is fine now he is a happy now I told her ther is something wrong I’m sure he is not normally like that even if he teething she was like no I don’t think there is something wrong I didn’t say nothing because maybe you can tell my English is not the best And went home to continue comfort my baby and then my friend she called me and she said may be he have covid and I was like I don’t know the doctor she didn’t say anything and it ended that he have covid that’s why he was crying non stop no feeding he. Was in pain I feel so bad that I didn’t speak up more for him and for my self it was the worst...

We brought our almost 2 year old to urgent care on 6/17/25 based on the recommendation from a nurse triage line when we called CHOP primary care to schedule a sick visit. The facility is nice, check in was smooth, we were the only ones in the waiting area, and the nurse called us back immediately. But unfortunately, we waited 45 minutes after the nurse took vitals to be seen by Dr Jennifer Buchanan. It did not seem busy so I don’t understand why it took so long to be seen. I also don’t understand why Dr Buchanan is in pediatrics with such poor bedside manner. She was passive aggressive with her comments to us and was unclear/confusing with instructions for what positions to put our child in for the 5-minute exam. Then she had the audacity to act annoyed and make us feel stupid when we didn’t understand. We left with a diagnosis of “viral crud” in the same breath of “possible pneumonia, but I would hear it and I don’t” but we can get a chest x-ray to be sure. (No thanks. If you’re downplaying her symptoms so much, why would I want to be charged an unknown amount of money for an x-ray?) I don’t even think we would’ve been offered a dose of Motrin and a popsicle had I not pushed for more answers. Also, pediatric providers should know that if you bring my 2 year old a popsicle, my 3 year old is going to want one, too. The nurse heard my 3 year old asking for one but didn’t offer to bring one which I thought was rude. The whole thing felt like a waste of time and money with a...