Spavia - King of Prussia — Local services in Upper Merion Township

EDIT: I reviewed the business’ response and as I mentioned before, I signed up for a membership and each and every month I got a call saying that my card could not be charged. I would then pull out my actual, same card and reread the numbers, only for the staff member to tell me that that is what they had on file.

Adrienne Brown, instead of being insulting and condescending, you should have looked into why you could not properly charge my card that was perfectly fine. Do you realize all the intricacies of what seems like a simple electronic payment? Banks having to communicate with each other, communication with the third party vendor, numbers have to be keyed in properly, systems have to read the information properly. It’s not simply charge the card and the money magically appears. To say that I didn’t have enough money and that’s the problem is ridiculous and simply NOT TRUE.

Do NOT try to insult me by insinuating that I don’t have money. Why would someone want to do business with a person who once they know they’re not getting my money anymore (as well as my friends and family who had memberships there), they insult you and place the blame on you. How is it that you couldn’t automatically charge my card but then you could charge that same card manually??? Maybe next time you should contact your payment processor before offending someone patronizing your business.

Never in my life will I step foot back in this place. It is mediocre, my friend said she smelled mildew from the facial machine, the massage I get at the small Asian massage places are better, the front desk staff makes many mistakes and the management is condescending.

The point is not that I’m upset about the cancellation process, rather, the fact that it was not properly explained upfront and then on the backend I receive a very unhelpful, offensive, condescending phone call. Simply do better if you’re going to be in customer service.

ORIGINAL: I tried to support this place because I believe it’s owned by a black woman. However I would say that I’ve given this place more chances than they probably deserved.

I signed up for the monthly membership and each month, their system would try to charge my card and each month it failed. I would have to call into the spa and ask them to charge the very same card that they already had on file.

On this particular instance, I’d booked a service that I had to cancel. I forgot to cancel until they called the day of to remind me of the appointment. When the people at the front desk could not assist, they reached out to a manager who when she called me, was very condescending. She rudely mentioned that “they suspended my membership due to multiple failed attempts to charge my account”. I corrected her, that I canceled my membership because I was tired of calling in each month only to find out that they had the card information on file. She said, “I can tell you why it wasn’t going through. It wasn’t going through because your account is negative”. I kept my cool but I WAS APPALLED”. I was using a credit card with a $30k credit limit that was NO WHERE NEAR used up. I told her that I was using a credit card for the membership but she still said it doesn’t matter. I’m appalled.

Previous to this, I’d booked a group package with myself and 2 friends. Everything was fine until it was time to checkout. The young lady at the front miscalculated our amount due, and was very snarky and unapologetic when I corrected her. In which case I was right and she was wrong, almost overcharging me.

The lack of client service is unbelievable. Their clients do not come first. That makes me feel uneasy. I don’t believe that I will be back to support this establishment, unfortunately. Hopefully they will learn from my poor client experiences and do better to continue to learn and thrive. I wish this place better service...

First I just want to say that Spavia isn’t all bad I like to be as honest as possible when it comes to my reviews. But what I will say is I’m disappointed I been going to Spavia for some time now and there have been a few times where I might have had a issue or two with some things, but my first response is not to go put a review out. As a business owner, I know how reviews can go if it’s not so great! But today, I do feel the need to share my experience I had an appointment scheduled for a certain time with a certain person. After 15 mins I go to the front to see what’s going on, I want this review to be true so I am going to say that I did have a good encounter with another person who said she would check things out for me. She came back to take me back to say she would be taking care of me today which was confusing because she was not my regular person. So I ask where was my regular person she said they were no longer there, so not only have I been waiting for twenty minutes without being told anything they changed my appointment time and person. Which is not a big deal people come and go my issue is that I was never notified which is a common courtesy especially when you are a recurring paying customer let’s make that clear and this was not the first time this has happen! So as I mention prior the person that help me was nice so this review is not about her. I told her I wanted to cancel my membership and she reported she let management know. Cool so to my surprise after my massage I come out to close out and to ask if my membership was canceled I was told no. I ask why the OWNER now at this time I didn’t know I was speaking to the owner but she advise me that the policy is that I have to wait 30 days and pay another month in order to cancel my membership. I then ask to speak to someone above her she states she is the owner even better. Because as a business owner myself I know that I can change a policy if I see fit. The fact that I had to explain why I don’t see the benefit of me paying another month for a service that I would not use frustrated me. Initially I was calm but I will say I am a passionate person and as a hard working women I don’t like for people to play in my face or with my money. Another young man came in as well and inserted himself in the conversation which to me wasn’t necessary he was a man so if two women are speaking as a man stay out of it for future reference. It was not until I said I was writing a review then the Owner said i don’t know why, because I’m doing what you ask but at no time did she mention that. Her whole thing was what her policy was. I am a reasonable person but when I feel like a person is not hearing me that’s where i have a problem maybe that’s the therapist in my because I make sure all my clients are seen and heard. To be treated as if my issues was not important all because of a policy that can be change, is just not the response that one should get when you the (SPA) were the one at fault. I want this to be a lesson to the Owner accommodate your guest make them feel as if their feelings and concerns are important because let’s be clear without customers YOU WONT HAVE A BUSINESS TO OWN! Maybe a customer service refresher would do the business some good on how to handle certain situations especially with a recurring customer. And as the OWNER it’s okay to be flexible when it makes sense and I’m pretty sure your well educated to determine when the need...

My husband and I each gave this place a shot, but now I think it’s safe to say that it’s terrible. For me, my facial was great but it occurred the day after Mother’s Day, and towards the end the therapist asked if I had children. I told her that I had one child, and she started telling me I needed to hurry up and have more. I politely explained that I did not plan to, and she continued to pressure me on it, even saying, “Your daughter will resent you.” I was so shocked and hurt that it wiped away any of the good feelings of the facial. The front desk situation is strange for tipping, and the person leans over and supplies you with a walk down of what is appropriate to tip. I tipped well anyway, since I had to rush back to my daughter and had no words for what had just happened to me.

Recently, I decided to give them another shot with a different therapist for my husband. I booked him a salt stone massage and he realized quickly that the salt was irritating his skin and he asked if he could please switch to a relaxation massage. The therapist did, but she applied a lot of pressure, even digging in her elbows, and he had to repeatedly ask her to please lighten up, her responses were becoming ruder as she did not listen. He actually could barely walk away from the pain she caused in his lower back. He actually explained to the front desk that he was uncomfortable and the person was dismissive, moving on to her tip chart and again pressuring for a good tip.

We’ve been to a lot of massage places and this is all really unusual behavior. Typically if you kindly and respectfully state your needs, like a request for less pressure (or to please stop being told your daughter will grow up to hate you if you don’t have more children!!!), a well trained therapist reacts well and supports you. I don’t know what’s going on here, but we will never go back and we do not...