JM Resources — Local services in Upper Merion Township

STOP AND THINK BEFORE USING THIS COMPANY. READ THEIR RESPONSE TO MY 1 STAR REVIEW AS A FRUSTRATED CUSTOMER AND THEN YOU CAN DECIDE IF IT IS WILLING TO RISK HIRING THEM.

Don’t use this outfit. They are misleading and dishonest not to mention the equipment installed in our house stopped working and there was no interest in helping us. There was a mention of possibly selling us a different solution. Subpar choice of material and cables. No upfront communication about billing for a service call and weeks later we are invoiced with a half hearted “our bad” for not mentioning it AT ALL!

Update and response to your comments below: Today is 8/3, 27 days since I responded to your service manager's email with ZERO response back.

I did appreciate your quick response but I was never informed of any potential to be billed as acknowledged from your own company in the apology to me for not telling me before sending a technician.

Also, as far as diagnosing the failure of 2 separate and independent cables caused by misuse is an extreme stretch and is not fact. This is simply your method of avoiding any sort of responsibility to your customers and for the products you choose to sell. If plugging an HDMI cable in to your TV is misuse then why did it work for 7 months only to fail out of nowhere? I was told that the failures were due to damage on both ends of the cables and yet what recourse do I have to dispute this?

As per my email quote in opted to include in your response, this was me taking responsibility as a homeowner and not lashing out at the person who helped me that day. This was not a statement of agreement nor was it any agreement to pay a bill I didn't know I was going to be receiving 3 weeks later.

It has now been 8 weeks and NOT once has anyone followed through on trying to help me. I responded on 7/7 to your service manager with a request for 3 pieces of information and YOUR company either cannot or doesn't want to provide it.

The reason I am unhappy is not because I don't want to pay for a service your company provided. I don't want to pay because you were dishonest about how you charged me and followed it up with threats to charge my credit card without authorization and that I wasn't even aware you kept on file without authorization for over 12 months!

I included a screenshot of the email response on 7/7 in addition to the "misused" cables. It must be nice to fire shots at a frustrated customer without even knowing how poorly your company continues to handle this.

Provide the documentation supporting your claim to bill me without notice and I will pay the bill. I hope all of this is worth the $215.95 you are so desperate to collect. To ignore me over this amount should make every person considering JM stop and think long and hard.

To say you look forward to assisting me is simply untrue. Your company has 4 weeks to respond and 2 JM Resources Employees have actively ignored me and my weekly follow up emails.

Screenshots and...

They are either good or bad, but not much in between. They are not consistently 'either'. The good- the central station sends the police and fire during an accidentally tripped alarm. The bad- While alarm is blaring all through the house internally, the house phone rings but I do not hear it over the horn and cannot hear what the person on the other end is saying (I can see the phone flashing and caller ID). They also cannot hear me when I say 'there is no emergency and the alarm wasn't even set. I was just sitting reading a book. There is no break in and there is no fire. Tell police and fire not to come.' It would have been better if the loudest part of the horn wasn't INSIDE the house, but pointing outside instead. The good- they show up on time for appointments. The bad- Service is needed because those accidental trips are from faulty equipment. The faulty equipment costs a ton of money and is never under any kind of warranty. I can't remember ever having a service appt for less than $800. They bill in 15 min increments so when the service guy starts with..how was your weekend? Then he'd go onto another subject when i gave the 'it's good' short answer. I cringed because I'm PAYING for this show of friendliness, so get to work! They also always tried talking us into upgrades and service contract renewals but unfortunately a contract renewal just adds red tape and legal clauses that should have been avoided. The good- auto pay is available and allegedly I save $1 per billing quarter if i enroll. The bad- once enrolled they will refuse to ever let you go and claim they never received your correspondence (cancelling auto pay or cancelling service altogether) - whether online or in the snail mail. The good- they started service quickly after initial startup. The bad- they will never let you cancel, in writing in or online ... without a fight. If you cancel because you are moving they insist that you are bound to a long 5 year contract with auto renewal that you cannot break, even in writing, unless you PAY THEM OFF by sending them the 5 years worth of LOST WAGES they would have earned if you stayed with them or even better- talk your new homeowner into assuming your contract and extending the service so they are locked in instead of you. I guess that substitutes for a sales team, finding new customers. Bottom line, I'm sorry I used JM Resources for my security needs and should have terminated this unhealthy relationship sooner. It is maddening and expensive to do business with them. That's no way to retain a customer base, by intimidation and force. A good company sells a product that people want to buy and would be satisfied enough to stay. JM Resources is NOT that company....

Worst Sales staff, very misleading documentation especially if you are first-time homebuyers. Would have given a negative rating if I could.

We were stuck working with JM because of our builder. Andy is the worst Sales guy ever. He never explained to us any of the selections or documents we were signing off on. All discussions were insisted to be made on the phone initially, so there was no written proof of the selections we actually wanted to make. (Make sure you have written proof if you do work with these greedy people. They will ask you to show written documentation, but will not honor their word) When the builders pushed for the finalized selections, he hastily sent us documentation to sign off without giving time to review them.

The docs too are very misleading, they gave us the impression that we were signing for selections what we wanted, but we were never told about the actual and hidden costs. Now we are stuck with a 5-year monitoring contract which we never wanted in the first place. There is a buyout option, but costs $1700+. And if we don't decide the course of action in the next 17 days, they are threatening to sue us, hiding behind legal terms like the money-hungry vultures they are.

This is the worst company in the market, highly deceptive process and the worst and incompetent sales staff. Run away from JM as...