Pottery Barn — Local services in Upper Merion Township

I recently had a very disappointing experience at the Pottery Barn in King of Prussia mall. The service was absolutely terrible. As soon as I walked in the door, none of the staff bothered to acknowledge me or offer any assistance. It was as if I was invisible.

To make matters worse, there was one lady who was clearly on her phone for nearly 10 minutes. She looked me in the face multiple times but didn't even bother to ask if I needed help. I came to this store specifically to purchase a table that I had just been told was out of stock at the Pottery Barn in Glen Mills. The staff in Glen Mills suggested I try the King of Prussia store, so that's where I went.

I was shocked by the lack of customer service I received. No greetings, no one paying attention to customers, everyone seemed to be on their own time and engaged in personal conversations. The lady who was supposed to be in charge of the table I wanted even stayed on the phone after she finished her call, looked at me, and then walked away without even acknowledging my presence.

This level of customer service is completely unacceptable, and I strongly advise against anyone visiting this store. My visit took place on Tuesday, January 9, 2020, at around 3:50 pm. I hope that the management of Pottery Barn takes this feedback seriously and makes the necessary improvements to ensure that future customers do not have to endure such a...

Did you ever try calling to see if they had an a certain something in their store in KOP? Worst costumer service! How big is their robe section? I called and I think a “Margie” answered. I asked if they had any big fluffy robes-the fluffiest robe they offer. They were silent for a few seconds and then asked for the name of the robe. I asked if they could just walk over (it’s literally 10-15 feet away from the phone) to see what they had. They said again they needed the name of the robe. Fair enough. I went on line and saw that it was called The Teddy Bear Robe. I called back and a different person answered. I asked if they had the Teddy Bear robe in a medium. The person paused. How rude? Is it a thing to pause and seem annoyed? They asked me for the item number. I explained nicely that the previous person (Margie) said they only needed the name of the robe. They repeated that they needed the item number so I asked if they could just walk to where the robes were and tell me if she had any Teddy Bear robes. She asked me to hold and was back on in literally 8 seconds and said the only had a black one in a small. How hard was that? So rude! Never shopping at the KOP store again. Or maybe I’ll go in and complain about how...

Ordered a set of lovely cereal bowls using my birthday reward certificate of $25. toward the cost of $32. plus shipping. They arrived but one bowl was defective and they wanted me to return all 4 bowls and sent me a free return label. They said they would send out a replacement order as soon as they received the return. This never happened. I called and the agent said they received them but never checked them in. She did so and created my replacement order. I received an email with tracking info. The next day it was canceled. I called again. The agent did not know why it was canceled but the money was refunded and she would order it for me again. This time she tried to charge me shipping. I told her I was told it would be replaced at no cost to me. She attempted to use the certificate I had used but needed the codes. I no longer had them. She could not access it. I tried to order myself with the certificate online. The certificate had expired. I’m forgetting the bowls. Not worth the...