My wife and I were recently in the market looking for new mattresses and wound up going to KOP mall to check out all of the mattress stores on Labor Day weekend. We tried Tempur-Pedic, Purple, and SleepNumber in that order. When we first went to Purple we met Lauren who is one of the Sales Managers at the KOP location and she was great but understood my wife and I were making an investment in our sleep. She had us try out all of Purple Mattresses options and we were pretty sure we’d be coming back but we had to try SleepNumber before making our final decision.
Ultimately we came back to Purple and decided to go with their mattress and bed platform as it suited us best. Lauren got us all set up to have the mattress and bed frame delivered, the process was pretty easy and she wasn’t pushy at all which we both appreciated. When the bed and frame was delivered we were expecting a couple of the purple gadgets we had seen so many people online get that we didn’t. I reached out to Lauren a couple weeks later and explained that we were looking forward to getting those and she immediately sprang into action and had a little Purple goody bag delivered to our place in a couple days. She is amazing, she is quick to respond to any questions you may have, she isn’t pushy like most sales folks especially in the mattress business and she truly believes in the Purple product. If you are in the market for a new mattress to help you sleep better, feel well rested and recovered (I am in construction so that’s highly important to me) I would suggest Purple all the way. Also, if you’re looking for someone who truly cares about your needs, ask for Lauren, she’s literally...
Read moreMy husband, Toddler and I went to find a new mattress as an upgrade from our old one. We walked in on Friday and were greeted at the door by Eric, who was an absolute delight! He took us through everything, answered every question and placed absolutely no pressure on us to buy. And he gave our toddler a tiny sample mattress that she loves to use for her toys, she was a big fan of Eric after that. He even let us know that the following day the pillows would be on sale, if we wanted to come back. So we got all of the information, picked out our mattress and returned on Saturday. This time Dewey greeted us and was another absolute delight. He got us all set and ready for the buy, and then Eric came in for his shift and he handed us back to him. Laura (I think is her name, I apologize if I’m incorrect) ended up having to go to the back and grab us pillows twice, then decided we deserved a cuter box and went back a third time to get another set. Again, just incredible customer service. Conner, who has the coolest earrings, gave our toddler another mattress sample which was really sweet. 10/10 would buy from them again. The mattresses and pillows are incredible, the comfort is real! Again, 10/10 would buy again. They also offer various discounts and are amazing about informing you of them. They do Affirm financing if you’re not ready to drop 3-6k at once with 0% APR. If you are in the market for a new mattress, I 100% recommend heading to the Purple show room at KOP Mall.
UPDATE 3mos after purchase: 10/10 would recommend purple mattress. So comfy! My back feels so much better sleeping on it than my old mattress. Initial review...
Read moreI had the pleasure of visiting the Purple Mattress Showroom in King of Prussia, PA, and my experience was made truly exceptional thanks to Dewey, the outstanding salesman who assisted me during my visit.
From the moment I entered the showroom, Dewey's warm and welcoming demeanor immediately put me at ease. He greeted me with a genuine smile and a willingness to help that was truly refreshing. His knowledge of Purple's products was impressive, and he took the time to understand my specific needs and preferences.
What stood out the most about Dewey was his patience and attentiveness. He guided me through the various Purple mattress options, explaining the unique features and benefits of each one. He never rushed me or pressured me into making a decision, making it clear that he was focused on ensuring I found the perfect mattress for my comfort and sleep quality.
Dewey's passion for Purple's products was evident throughout our interaction, and he went above and beyond to showcase the innovative technologies and materials that make Purple mattresses stand out from the rest. His expertise and genuine care for his customers truly set him apart as a top-notch salesman.
In the end, thanks to Dewey's guidance, I found the most amazing Purple mattress that exceeded my expectations. His assistance made the entire shopping experience enjoyable and stress-free. If you're in the market for a Purple mattress, I wholeheartedly recommend seeking out Dewey at the King of Prussia showroom. He is the go-to guy for exceptional service and product knowledge. Thank you, Dewey, for your outstanding assistance and the fantastic mattress...
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