Sleep Number — Hotel in Upper Merion Township

We were so excited to get our Sleep Number bed. When we were at the store back in November, the salesman did a very poor job of explaining what we were going to need. Eventually, when talking to us about the furniture, he told us that we could go with the headboard and the bottom furniture piece, or for a more economical alternative, just the headboard with a smart skirt, which we said is the route we wanted to go. When we got the delivery today, the bottom furniture piece was there. Additionally, the base would not fit up our stairs. The delivery people (who were wonderful) explained to us that there was a split base we could get that would fit up our stairs. That option was never even given to us by the salesman at the store, who never asked about what type of room we would need the bed in, etc. Customer service called me and was going to put in an order for the split base at an additional cost, which I was willing to pay. However, I also indicated that I had no idea we actually paid for the bottom part of the bed because we had specific discussions with the salesperson about not wanting it. I asked them to please take that part back and refund us what we apparently paid for it, and they refused and said furniture sales were final. I tried to explain that the salesperson did tell us the headboard sale would be final but that we never thought we were getting the whole bottom bed piece because we had specific discussions with the sales person about not wanting it. They tried to blame us and said we should have known that a code on our receipt was for the whole bed and not headboard only. We ended up keeping the furniture because we had no choice, but have initiated a return for the mattress and base. If they had just taken back the bottom furniture piece and refunded us for that, I would have kept the whole order. Honestly, even if they agreed to waive the cost difference ($106) between the base we got and the split base we needed, I would have kept the order. But when both the customer service representative and case manager on the customer service line insinuated that my husband and I both either were lying or "misremembered" our conversation with the salesman, without offering any remedy besides keep everything (and pay an extra $106 for the base we need) or keep the furniture and return everything else, out of principle, I would rather give my money to another...

We purchased the i10 360 Smart bed with the Flex fit base and two sets of sheets and mattress protector for $9141.41. The buying experience was a slow process but we were excited for the prospect of a new bed. The day of delivery came and they never advised us of the time frame. Also, during the entire process no one explained any company policies on delivery conditions. So the driver calls me 10 minutes prior to arrival. I was not home so I had to get home as quickly as possible. I show him the room where the mattress and base were to be installed and then I showed him the room where the old mattress was going to go. As he gets his stuff ready, I undo all the beds. I actually move a bed out of the room that was receiving the bed from my room. I do all this and then he tells me that he refuses to move my adjustable base that I had. I am confused as no one told me about this policy. Obviously, I am unable to move it by myself. So we both call the company and I was told that the company policy does not allow the delivery person to move other company's adjustable bases. I am so furious at this point. If proper explanation of the company policy had been given prior to delivery and especially during point of sale, I would have had the opportunity to decide at that point if I wanted to move the bases myself or to buy the bed. I was never given this choice and so I refused delivery of the bed. I have to say that it was a very bad experience. Calling the company was painful as they put you on hold for 15-20 minutes and then transfer you to a different department so you are on hold for another while and then they transferred me to another department. It was painful and all that just to be told the same thing. Never have I seen a situation where buying something as simple as a bed become so frustrating and...

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We purchase a sleep number bed hoping it would be as good as promised, after getting the new bed everything seemed great for the first couple weeks, after that the bed started acting up and we could never get a consistent firmness. You would play with moving numbers up and down trying to find where it was comfortable and sometimes the bed would not even adjust. Contacted customer service and their solution was to send out a new pump. After crawling under the bed and smashing my finger in one of the super strong magnets they have to hold the mattress on I got the pump replaced. The new pump worked well for a couple weeks and then started acting up again. At this point we were done, you pay a lot of money for one of these mattresses and then they cannot even send a technician out to troubleshoot issues. The biggest thing that we regret is the fact that after you sign your sales paperwork you are informed that there is a $200 delivery fee and then if you decide to return the mattress during the trial period there is a $200 pickup fee. They also will not refund money for the overpriced foundations that they sell for the beds because they claim they can be used with other mattresses. I would recommend trying one of the many other bed in a box manufacturers that make quality product and provide you free shipping and free return before you sink any money into a sleep number and get stuck eating half of the purchase price if you decide you do...