Toy Box Michigan — Local services in Utica

Quite large for a toy store. Variety of toys available. Was not greeted upon entering, and there were 3 employees at cash wrap. It was not busy. Not so pleased with the customer service. I called to ask about what they had in stock for squish. I wanted to know before I made the drive there since I don’t live close by. The lady rushed me off the phone and just said they had “too many to name.” She made it sound like they had an extensive amount, but they did not. So I wasted my time/gas just to find that all they had were basically tulips, the heroes, fairy, orange fox , raccoon, zoo animal clips, ugly ones. :/ The register is in the center of the store right by the squish racks. The person could have easily told me a summary of what was left. Prices were kind of high. Wish they would post on their social media pictures of their stock of squish, like some...

I support here multiple times a year for gifts. I was shocked at why my bill was so high when I bought 5 items. Apparently it’s $28 plus tax for a doll stroller when they didn’t have prices marked. The same stroller (identically) was more than $10 less at target. I’m all About supporting local and understand prices can be a bit higher but there were multiple instances shopping a few weekends ago where prices weren’t marked on items I wanted. It helps customers make a decision on what they feel is worth the price. I felt obligated to keep the stroller and it was awkward. I also don’t like or support that they turned a section of their toy store into candy. That’s not...

My experience with an online order— The item I received was broken. After multiple attempts to contact about the issue, I did not receive assistance. I get it, things happen. I just wanted what I paid for in working condition, especially since it was a birthday present for my daughter. I sent proof of the issue, received rude replies and have since been ignored. Owner claimed that I did not know how to operate the toy which is a joke because I also have the same one at my daycare and was buying a second one for my daughter. Super disappointed, will order from somewhere with greater integrity...