HomeGoods — Local services in Vacaville

I give this store a 1 star for very poor customer service. First it took about an hour for us to checkout even after we spent about $3,000.00 worth of merchandise/furniture. The ringing up was not slow but the process to tag everything for pick-up/delivery was a journey. Thank goodness Cheryl was there to assist us, she was the only one with GREAT customer service. The only reason that store even got a star. The next day was even worse and Cheryl was not there this time to save us. I felt discriminated when my wife and I returned to pick-up our Home Goods. The associates made me wait for another hour outside in the rain as I waited patiently for them to help assist me in loading our vehicles. They staired at me as if I was crazy to fit pretty much everything we bought from the previous day. I felt even more ignored when they saw the vehicle I came with to load all the furniture. Apparently they can hide their facial expression and body language when they don't want to provide customer service. Although we felt discriminated, my wife still wanted to purchase an additional carpet for our new home, but no one wanted to assist her even when she asked for help. I'm a Facility Manager for the Travis Exchange and now I know the difference between customer service on base and off base when it comes to retail. I feel sorry for anyone who shops there and doesn't look or dress like they can afford merchandise there because that's how it...

Very disappointing workers. Security woman - short, long black hair profiling my wife and I for having fun. We were just looking around the store, looking to buy some kitchen supplies - just laughing and having a good time with each other. She asks if we need help looking for anything. We say no and she’s like, “are you sure?” very loudly may I add. Again, I say no we are fine. Then she yells for customer service to stay over here and what? Watch us? Assuming that we are stealing? Because we are just having fun together not bothering anybody? Then as we move to a new aisle, she comes by and looks in our cart. Do NOT do that. Is this racial profiling? It very much could be. We do not appreciate this type of customer service. We loved home goods - will not be shopping here again. Home Goods, get your workers under control and their priorities straight. Left our cart there...

The one time my bf and I went here, they were kind of rude—especially a thick, White woman w/light-brown hair and light eyes who was very mean to me…I wasn’t sure if she was the manager…her outfit was slightly different than the other workers’. It was during closing on Christmas Eve, but my bf and I didn’t know that…I had called ahead, and a worker who apparently didn’t know what she was doing said they were open until 9 pm, which was wrong…it was 6 pm that day. Anyways, I tried to tell her that and to check her attitude, as we were leaving, yet she basically HERDED us out of the store…I’ve never been followed and ordered out and threatened. I wish I had gotten her name to complain about her. We were already on our way out, but nothing was fast enough for this uptight woman. It almost ruined our time...