KAY Outlet — Local services in Vacaville

I just wanna start off. "I am gratful for having another day with my spouse, and ill trade any matirial thing in the world just to be with him for just 1 more day". Something my wife has said to me while we where married for 2 years. She grew up in a poor in a country in south america and is gratful for everthing we have. A home, clothes, and food. When we where young i didnt have enough money and i was working part time in college i only had 200 dollars in my account. I went and got my wife her engagment ring for 127 dollars. A white saphire stone and silver ring. It was all i could afford at the time. But she cherished it and loved it for many years. I told her i would buy her dream ring of a white gold and real diamond ring. She said its okay, that the thought of the ring is what counts. And if i ever spend alot of money on a small little thing like a ring she would be a bit upset. Becuase health and family is more important than matirial things for her. I agreed and went on our happily married ways. Now 12/8/23 we are about to be 8 years married next month in January. She wears her ring to this day but is now showing typical silver and white saphire age. The stone is clouded and the silver is starting to rot or look dull now. But she still wears it and hangs on to it. At that moment i believe she deserves a ring thats forever. I came in today and spoke with Shelley and she was amazing. At first she was showing me a gold chain i wanted to get for my wife. But then something told me to ask her about rings. She showed me a variaty of rings that exactly is what my wifes ring looks like. But this time i wanted a white gold band and real diamonds. Princess cut halo ring, a ring my wife loves so much. At first she showed me pricy rings from 3k to 5k. I didnt mind getting it for my wife. But i know she would be upset for spending so much on a piece of jewelery. Again from where she comes from, she puts our health and family first. I was a bit emberessed and asking for a less expensive option. I was afraid she was going to judge me and think i didnt love my wife enough. But i explained the reason on how my wife views on matirial things, And my eyes teared up when she said it was all okay lets go find her that ring for the right price. We walked all over the store, ring after ring reccomendations she gave me and landed with a ring that looks like it belongs to a princess. Was at a price range to the point my wife wouldnt be upset at and its real white gold and diamonds. So it would continue to sparkle and shine for years without any worries. She sold me on a protection plan which was a great deal for the ring incase something happens to it. I am glad she didnt push me to get a big fancy ring, Nor looked at me diffrent. She understood my situation on my wifes views and she helped me find the perfect ring that i promised my wife the day i proposed to her when we where 19 years old. Thank you so much Shelley and i will be happy to come back to you incase my wife wants to splurge on some nice jewelery in the future. You are the best and my hero for understanding and the help in...

My family and I have been shopping at the Kay Jewelers Outlet in Vacaville, CA for over a decade, always using the same store account and never once had an issue until now. In 2023, we made two purchases assuming they would be processed under the same standard credit terms we’ve always used. Months later, our monthly payments nearly doubled, and our account balance jumped from around $4,000 to over $7,000. After looking into it, we discovered that the store had placed both purchases on a promotional financing plan which is something we were never offered, explained, or agreed to in any way. The store employee admitted the error and even provided a written statement acknowledging the mistake. Since then, we’ve spent months trying to get this resolved. Unfortunately, the financing bank they use refuses to help, and Kay Jewelers has given us the runaround at every level from the store employee and manager all the way to corporate supervisors. Calls go unanswered, follow-ups are ignored, and no one has offered a real solution. We’ve always paid on time and acted in good faith. Now we’re stuck with unfair interest charges caused entirely by a store error that no one is willing to take responsibility for. This experience has completely shattered our trust in Kay Jewelers, and we will never do business with them again. If you value transparency, honesty, and basic customer service, take your business elsewhere. What started as a simple billing mistake has turned into a long, frustrating ordeal and if it happened to us, it could happen...

Upon arrival, approximately thirty minutes after opening the store was still closed at which point we were given an expected wait time of five minutes. After roughly about five to ten minutes the doors were still locked and when they were opened the store associate met me and my family with obvious unprofessional distaste. While dealing with our account and giving adequate information to the store associate, she then attempted to refuse a service that was already paid, as this is not the first time we’ve had this issue at this location, we had all necessary information readily available and it was still not enough to resolve this issue at hand. After going around and around on the matter I was finally frustrated enough to say “I’ll be back. I’m going to go get the receipt” at which point we were met with further condescending remarks and treated as if incompetent. As we’re watching and waiting we notice that our services are half completed and when approached the associate announces to everyone that it’s “Nice and shiny!” As if that type of commentary is appropriate, especially given the situation and that terrible customer service is acceptable. As a business operator it is absolutely not acceptable, even at the...