D & D Jewelry — Local services in Vancouver

If I could give zero stars. I left this place last night shaking and in tears. I left my wedding rings three weeks ago to have them fitted together so they don’t spin around my finger. When I went to pick them up (late), because they weren’t ready when they said they would be, the jeweler had not centered one of my channel bands and he took them down to a smaller size, which I did not ask for. When I pointed this out, the lady working (who might be the owner), was clearly upset with me. She told me to leave my rings and she would send them back. Reluctantly, I did! Went to pick them up last night, and to my absolute horror, they are so damaged, I have to now take them to a professional jeweler and see if they can even be fixed. Still not centered, bottom is scratched and dented, and one channel band is lopsided. I was shaking and crying all while the owner was demanding payment for ruining my rings. She was angry with me for being upset. She blamed it on Fred Meyer. She said that’s the jeweler she used. I will be verifying that information today as my husband actually works for the Fred Meyer corporate office. I will also be reaching out to my attorney today. I wanted to share my story with anyone who will be taking any jewelry to them to be fixed or altered. One of my rings was my moms wedding band who passed away six years ago. It is very special to me and I hope it can be fixed. I wish I had read...

Went to "D&D Jewelars" (as listed on business card. I took in a older G Shock watch, and was immediately told a battery replacement would be "difficult". She said based on the difficulty, it would be 20 dollars. I told her that was fine with the obvious expectation that the battery would be installed properly, and the watch would be functional.

When I returned, she told me she installed the battery, but the watch settings had been changed (to the point of requiring a password, an alarm that could not be shut off on a snooze loop). She suggested that I go on YouTube in order to fix it. I told her I paid her for a functional watch, not an additional task.

If I wanted a watch that did not function properly after a battery install, I would have done it myself. Any one can dismantle an item and throw it back together if they do not have any regard for function. I do not know anything about watches, and frankly, I don't care to. That is why I paid a "professional" (I use the word loosely in this case) to fix it.

The idea of suggesting I watch YouTube in order to fix the watch I just paid to have fixed is utterly ridiculous. She gave me 5 dollars off her inflated price of 20 dollars.

If you are thinking about patronizing this business for a service like battery replacement, light your money on fire and use an ax to remove your battery, you will get the same result. Money wasted for a...

this guy sold me and "adult size" bracelet that my brother wanted to gift to his girlfriend that was in the hospital on that same day about to give birth to his baby.. I walk in the store asked to owner if he engraves bracelets and if I can bring a bracelet in to engrave but he convinced me to buy one from him instead and he was being super friendly and nice, he showed me two different bracelets that he said were adult size and I took the thinner one paid $350 he engraved it and then I took it to my brother to give it to his girlfriend and it did not fit.. it fits my 9yr old well but not an adult. So I go back a few days later he was surprised to see me and then I told him it did not fit and he said it was an adult size. his facial expression changed and was kid of mumbling and was trying to avoid speaking to me. He then took the bracelet and said "we usually charge extra for this but I can send it in" he had me put my name down in the envelope he was going to send it in and never gave me a receipt stating he was charging me extra. he also said it would be ready in 2 weeks.. one month out had not received a call from him. my brothers girlfriend finally went in today to ask for the bracelet and there was another person working at the store and she said the owner said we have to pay 200.00 for the service and denied giving the...