Les Schwab Tire Center — Local services in Vancouver

I’ve been a loyal Les Schwab customer for 30 years, but I will avoid this location in the future. I’ve had three poor customer experiences at this location over the past few years. My first two visits were for tires and for rotation/balance services with an appointment where I left the vehicle for the day. When I returned even later than the promised time, the work was not complete, in one case not even started yet.

For my third try, I decided to walk-in without an appointment for a simple tire rotation. Waited at the counter for 3 minutes to be acknowledged by the woman working behind the counter even though there was no one else waiting at the counter and the person was not on a phone call. I was not given a wait estimate when I checked in, but there were only 2 other people in the waiting room so I let it slide. 2.5 hours later, 5 other walk-ins (only one with an appointment) had checked in, been serviced and left before they finally took my car into a bay. The person with the appointment waited at the same table with me and even she waited just under 90 minutes which was clearly frustrating to her and puts into question the value of an appointment. This tracks with my previous experience as well. I appreciate there must be a prioritization ‘system’, but lack of transparency and poor communication makes for a frustrating experience.

Once my car was brought in, the work was completed quickly. Unfortunately, when I got home, I realized they had given me a receipt for a different customer with all that person’s personal and vehicle information. I of course shredded it, but now I can’t help but wonder to whom they’re giving my information.

My thanks to the techs here for their quick and competent service, keep up the good work. The front desk staff need work on customer service, attention to detail and data privacy. The management team needs to work on schedule or workload management and communication to waiting customers. If you’re going to offer an appointment system, you should be prepared to complete 15 min jobs in less than 90 minutes, that’s very disappointing.

If you need to use this location, make sure you have plenty of extra time, appointment or not, and be sure to check your paperwork...

Just wanted to take a moment and thank David, Michael and the rest of the crew @ this location. One night I left my office later than normal(5:35pm) from a uniquely rough day and started my truck only to note that my tire pressure was at 0% on one of my tires. After getting out and inspecting the tire I noticed a huge screw lodged in it. That particular night was during an extreme cold front that had hit the area. I was parked over a huge water/ice puddle which was preventing me from accessing my spare(under the back truck bed), plus I wasn't looking forward to crawling around in those conditions in my work clothes. I called a couple tire shops and all were stating they couldn't help me until the next day as they were closing soon. Whilst on the phone with my girlfriend she suggested I call Les Schwab. Despite them closing in a few moments, they sent out a gentlemen named Michael who's truck had a compressor. He put enough air in the tire for me to make the trek to their shop a short distance from my office. Once I arrived they pulled my truck right into a bay, the staff welcomed me upon my entry into the lobby and even though they were officially closed; they fixed my flat. And that wasn't even the best part! When they called my up to the counter I had my wallet in-hand, however; they told me there was NO Charge!? I thought I was being punked..ha! I can't express in text here how much the combination of events associated with this experience made me feel. After the long rough day I was having the staff at Les Schwab came through in a heroic manner which made it all feel better. It's good to know there are still great people and a great company that truly cares about the people they serve. Thanks again Les Schwab Andresen staff...you guys are awesome! You have me as customer from here on out and I will be a seeing you for my new set...

Been to this location many, many times for a variety of things and have never left without a smile on my face. Today's visit was no different. I arrived with my pre-mounted snow tires in the back of my pickup for a quick swap. Upon arriving, I saw that the place was SWAMPED with vehicles/customers. Fortunately, I'd anticipated this sort of thing and had cleared my schedule for the day ahead of time. I told the guy who checked me in that I wasn't in a hurry and that I had "...ALL DAY..." He thanked me for this and I took a seat. I did have to wait a while, but I had a book to read, so I was fine. They still got my truck in & out faster than I expected them to. I was very impressed with their efficiency. The ONLY thing I could POSSIBLY complain about would be the chairs in the waiting area. I'm a pretty big guy, and the "arm rests" on the chairs are not only useless as arm rests, but also make the chairs really uncomfortable, forcing me to sit with my knees awkwardly, uncomfortably, almost painfully close together. When the time comes to replace/upgrade those chairs, might I suggest getting chairs without armrests for greater customer comfort? Otherwise-- Another successful trip to Les Schwab with their usual,...