NW Softwash — Local services in Vancouver

For a few years now, I had considered purchasing a pressure washer. In the Pacific Northwest everything grows. Concrete grows, roofs grow, things even grow on your cars when you're driving them. But I never really could find the time and I also didn't really know what I was doing. I didn't want to damage the concrete and I also wasn't sure how often I would have to do it or how much work would be involved.

Eventually I started searching for a local company who could clean our embarrassingly mossy and living driveway and sidewalks. I saw a few companies but a lot of them seemed very much like hiring a neighbor to do it and I was a little concerned at the lack of insurance and bonding. I came across Northwest soft wash initially on a Facebook ad. I didn't think too much of it until it came across my feed in Yelp as well, so I went to their website to take a look. On a whim, I called and asked for a consultation and estimate.

One thing I can say without any doubt is that they have the best customer service. There was actually a part of me that was worried that it was a scam because of how nice they were and how quickly they could get out to the house. After they took a look at the square meters that they would be pressure washing they sent me a quote. The quote was not the cheapest around, but it did offer a treatment that could reduce the speed of the moss growing back and you get what you pay for. So I agreed to the fee, paid a small deposit, and within less than a week they were out to pressure wash my concrete.

Steven was super friendly and did an amazing job. He was out at our house for almost 4 hours really making sure that the concrete was clean and looked well. He also made a point to get the mud and Moss cleaned up afterwards so it wasn't just sprayed into the street. When I was paying for the service, I mentioned my gutters and he offered to get on the roof and look and take photos of it for me as well no charge. The customer service at this place is amazing and I highly recommend them. So far they have only pressure washed our walks and driveway, but I could definitely see utilizing them for gutter cleanings and roof cleaning in the future!

Just check out the before and...

Absolutely terrible service all around! My appt was scheduled for 9-10AM arrival time. At 10:45AM after no contact I called for an update and was told the arrival time was 11:30-12:30. They rescheduled without telling me and addmitted it. They apologized and said they would like to make it right. I asked what that entails since I'm already thinking about canceling? They said to show up and complete the job. I told them showing up late after poor customer service and poor communication doesn't seem like "making it right". I told them I was a bit uncomfortable with how expensive their bid was but decided to accept it based off of the reputation I've heard about. Apparently this reputation is wrong! I was frustrated so I asked to speak to a manager and was told I was speaking to one. So I asked to speak to her superior, she put me on hold only to get back on the phone and tell me they will refund my deposit because we are "not a good fit". This company is overpriced already but I'm willing to pay a premium for good customer service. They did not ask if I wanted to reschedule, they did not offer anything but to complete the job at full price showing up hours after they said they would because they rescheduled without notifying me. Saying "sorry" for rescheduling without telling me was about the only thing they did right. I'm so glad this company will not get any of my money. I advise you to read the other reviews as there are a lot of recent one star reviews that are recent. Get your quotes as this company was the most expensive out of all the quotes I got.

NW softwash, no need to reply to this review as I gave you plenty of chances to make this right on the phone. Keep in mind you cancelled on me in the end! I took a lot of time to prep the house for your crew and scheduled to work from home for this appt and did not want to cancel but I also don't want to pay top dollar for such poor service especially after you addmitted the mistake in scheduling was on you end.

I would like to add that I didn't even get a receipt for my deposit nor any copies of the agreement we went over for the bid.

Please don't hire...

Terrific company, from initial meeting obtaining bid to actual job-site performance, I was energized by the level of competence, end result and mostly their Excellence in Customer Service. As a senior citizen, I have had my share of frustrating, disrespectful contractors who do not know how to communicate properly with a customer. I have contracted with companies caring for my homes over the last 40 years and NW Softwash is Exceptional in Customer Relations! Every single employee that I met was respectful, honest and caring, including one whom I did not meet except by phone, Candace who holds down the office fort in a very friendly, efficient and competent manner . As unbelievable as that sounds, I cannot emphasize enough my Gratitude for the company's positive attitude and for a JOB WELL DONE! It was a complete JOY to have them at my home for one full day, going "over-and-beyond" cleaning entire house and metal building that had years of moss growth on the top. They cleaned it all to a "T" with smiles that warmed the heart, completing the job with assurances that if anything was not right, they would come back to rectify it. They offer warranties on their work and simply want to HELP people, which is a value instilled in every worker that I met. Particularly, I would like to thank Tom Collins who initially came out to meet me. He is extremely intelligent, enthused and raring to get the job done in the "right" way. Technicians Ford and Marshall followed suit, working tirelessly for a long day with smiles on their faces. I applaud the owner who captains such a Healthy ship, an approach shown both physically and emotionally. NW Softwash actually renewed my waning energy after all the work done on house this summer, which is a very rare outcome in this day and age! HIGHLY RECOMMEND NW SOFTWASH to make your house Clean, Shining Brightly and ending with a big "SMILE" on faces of both house and owner at end of the day. You cannot put a price on that and you will Not be disappointed hiring NW Softwash!!! Thank You for the sincere Pleasure derived from working with...