Verizon — Local services in Vancouver

I am an avid Apple consumer, thus I would have purchased an iPad as a first choice tablet. When looking to upgrade my iPhone (for the fifth time with Verizon) I was offered a promotion on an Ellipsis tablet. The agreement was to pay first and last month access ($10/month), plus $49 at time of signing for the Ellipsis 8 tablet as a promotion, and was sold on this as I'd 'only be paying $69 for a tablet', verbatim. I was told I would pay $10/month solely for the ability to use data when using the tablet offline. I was unable to do this as this product technology and processing speed is severely subpar. As I was looking to upgrade to the new iPhone 7, I went in to pay the remainder of my 6 contract ($60 and some change, because when I sign a contract, as an informed consumer I take accountability for my responsibility of the agreement, thus paying off the remainder before signing a new two year agreement). I would also remove the tablet line access as it is unnecessary and I wish to replace this product with an iPad. The associate advised that I was in a contract on the tablet to August of 2018, to which I explained the sales agreement and he replied that there was a 'former associate that did this all the time and was fired for fraudulent contracts'. I asked the sales associate to speak with a manager for resolution and waited for Charlie, a resolution 'specialist' to approach me. 'Well that can't happen you're in a contract until August 2018' to which I explained, politely and professionally, the situation and the initial agreement. I inquired if the sales associate that made this fraudulent agreement was the same associate to which she replied 'no, i know that associate well and I hear him tell people the sales all the time. Verizon has never had that sale. And I have you on camera signing the contract.' I was taken back by her unwarranted and unprofessional attitude, demeanor and 'resolution' to this matter as this is clearly a case of a fraudulent contract, to which I did not agree or sign for. As I'd expect a written and signed agreement to supercede any verbal agreement, and certainly more than Charlie's word that she personally has heard the associate in question conversing with others (not my case, not this time, not pulling the camera footage to support her claims or validate my complaint). I myself having worked for an attorney for six years writing correspondences to the DOJ and Attorney General, I asked for a copy of my contract bearing my physical signature to which she replied she would retrieve from the back room. Charlie kept me waiting for 10 minutes and produced a receipt, no contract as requested. I repeated my request once more to which her reply was that the contract (mind you Verizon utilizes electronic contracts) is at a 'third party, off site location' that I would need to request through customer service. As this negates the premise of an electronic contract, Verizon has failed to comply with my requests and attempts to resolve this matter, and their resolution specialist is clearly unable to provide a mutually satisfactory resolution or investigate this appropriately, I have no choice but to file with the Attorney General, BBB, FCC, and leave this...

Chatted with a CS Rep on the Verizon webpage about getting a Sim Activation Kit for my brother so he could switch carriers. They're on the website for $9.99 and include the first month's service (on the $40/month plan). Good deal right? I thought so.... confirmed with the Rep that I didn't need to buy it online and that I could pick it up at the store. Shouldn't have been difficult.

Drove 30 minutes to the nearest Verizon Corporate Store, was greeted by an incredibly unprofessionally appearing hipster and told to wait because he "had things going on and couldn't get into it with ." Well that's off putting, but ok, I'll wait.

A while later, another equally unprofessional hipster comes up to help me... wow, they must have really changed their corporate image since the last time I came into a store. Tell him what I was there to pick up. He tells me he can give me a sim for free, and I'll just pay the first month. I told him what I saw on the website, and that I just wanted to buy that.

He kept looking out the window and fidgeting with his glasses... is something on fire out there? I kept looking out there to see what he kept staring at and wondered why he wouldn't make eye contact. It was an awkward interaction. Seriously. Awkward.

He said this "sim activation kit" didn't exist. I then pulled up the website on my phone and showed him the product (which coincidentally still had the chat window open, in which the rep told me they absolutely do sell them at the store). He read the page, and told me he'd look it up. Fast forward though 5 minutes of him glass eyes poking at his tablet and not actually looking anything up (he was reading the reviews that customers had written on the sim kit webpage online). He tells me that its unclear what that product really is, whether it's sold in stores, that he can't help me, and that "if it's such a good deal, you should just wait the few days for mailing and get it online then."

What? 30 minute drive to and from this store, to buy a product that absolutely does exist, but he was either refusing to sell to me or was too poorly trained to know existed. The demeanor and appearance of the staff was off-putting (even the Apple store puts a limit on how far you can push the hipster envelope). They wouldn't help me. They wasted my time. They were rude, and unapologetic.

Love Verizon. Can't say the same for this store. Their Regional should really pay them a visit, or perhaps be replaced themselves, because I would have expected better service at a discount prepaid chop shop like Boost or something. Verizon really didn't bring their A-game with this one....

Why I left verizon: I had a personal account and made switch from iPhone to Samsung. They had a offer to trade old watch in and get 180 dollars toward new watch. I brought apple watch into store and the 180 dollar credit was added for my new watch 6 . Later I noticed unknown number connected to my account and was led to believe by switching from personal to professional account I would A) get cheaper deal and B) el8minate the chance my account was hacked. Only criteria is I had to take back purchased items and re buy under business account. I brought back, watch and phone and re purchased new phone and watch under business account. However the 180 dollars never transfered and verizon never gave back my watch. Fast forward a year and I now had a Samsung tablet, watch and phone. I lost phone that had two step verification for email which made activating replacement phone difficult. I came into store many times to try and get phone activated and keep my old number. In between my visits I came home and thought I should take the Sim card out of my tablet to see if that would work. It did not, however a address to a completely unknown apartment in Vancouver populated in my phone. Weird. Eventually I gave up and went with new number. A month later I noticed a walk in store purchase for an iPhone on my account that I did not do. I went into store and told them. Response. That's not good, let's change your pin now. Every month different billamount. On top of above listed. I fulfilled my end of bargain by returning watch and this is how verizon pays me Give back the watch you owe me and review the countless hours I wasted corresponding with Verizon online and your staff, then root cause analyze all the shortcummings from your company and try to avoid doing the same to your future customers. Unfortunately for me Verizon just took advantage of me and I can't regain time invested. Ps the several days I was at your store trying to get my phone to activate I would have to leave periodically because my wife had just got out of the ICU from pancreatitis so I needed a phone for emergency doctor updates and had to be near her since she had just got home. So all this was just an unnecessary addition to the hardest time of my life ** update: continue to get notified of bull I owe. Problem is I call the number and no account found and unable to get through. I want my watch back and would like to pay the amount I allegedly owe so I can stop the nonsense with you. Interesting the company verizon cannot get reviewed , but...