DSW Designer Shoe Warehouse — Local services in Vernon Hills

Terrible customer service. I went to do a curbside pick up. It says on the sign to call and they'll come out in a few minutes. When I called they put me on hold for over 20 minutes. I could see many workers just walking around doing nothing. I decided to just pick up inside and there are boxes of garbage in the front. Someone helped me right away when I went in. So I don't understand why I was put on hold for 20 minutes. I told them immediately why i called and she didn't let another employee know to take care of it. I just stayed on the phone to time it. Told them my feedback and lady was just giving excuses. If you want your store to run smoothly, deligate the tasks properly. There were employees everywhere. Don't offer curbside pick up if you're not going to commit to a...

The last two times shopping here for shoes and boots, I’ve found exactly what I was looking for. There’s a fairly good selection of gym shoes choices and some what limited winter boots selection, but I did find what I was looking for. Since men are not as wise as women shoppers, don’t be fooled by the sizes. Forget what size you think you wear, that is out the window. I always thought that I wore a size 9 1/2 shoe. Boy, was I wrong! This last pair of waterproof half boots are a size “12” no really, I’m not kidding. You just have to keep trying on bigger and bigger sizes until they are comfortable. There is no consistency what so ever. If you’re willing to do that, you’ll find more opportunities. If this was helpful...

Wide selection of shoes for everyone in the family. The only thing I didn't really like is that no one offered to help me. Most of the staff was up front by the registers. I was looking around and trying on different boots for almost 30 minutes and no one even asked if I was finding what I needed. The young man checking me out didn't ask if I found everything, and when he asked me for my member number, I told him that it was my first time in a DSW store, he just said "oh, ok" and rang me up. Didn't smile either. Maybe I will try again if I am looking for something that other places don't have. I have been in customer service for some time... perhaps he needs some...