Jared Jewelers — Local services in Vernon Hills

I applaud Marsha, a sales person, and James a technician for their kind and good service to me today. I have had very "neutral" feelings for Jared's before today. My husband bought me a set of modestly priced small post earrings, necklace, and a ring recently. I've had three stops into the store to make corrections. My earrings had to be tightened because I had lost - and then found! - one earring and the back, in a wash basin at my hair salon. I purposely wore this pair to my hair appointment expecting them to be secure. I started mistrusting them after that. It made me wonder why they were not this "tight" when my husband left the store when he purchased them? Quality control only makes sense to me. My ring was a problem because of my large knuckle. The ring style spins on my finger and the design/stone ends up in my palm. (If I had shopped for this ring, I may have discovered this and chosen something else). Since this was a gift, I wanted to wear it and not always feel negative about the spinning. Jared's offers free sizing with the purchase, so I opted to size down first before adding cost to the ring to make changes. The smaller size was almost impossible to get on and off my finger and was immediately uncomfortable. When I took it back today, Marsha checked my sizing and listened to my recent problems with the ring. She took it to James to get his opinion. After looking at other rings that I had brought with me to compare the fit, he advised that adding even a tiny bit of size would not solve the problem. He offered to "tap" the ring's shape just a bit to help accommodate my knuckle. In about 2 minutes he brought my ring to me. It fits so much better and looks better on my hand! I was so surprised. Then he offered to polish it. When my husband picked my ring up yesterday, it looked cheap and "dull" instead of like sterling silver; more like steel. I complained to Marsha about this too. James corrected me to tell me I have a white gold ring, and he brought the brilliance back in less than 5 minutes!! I am so happy now with the fit and the appearance!! It is still a modest ring, but two caring employees made a big difference in my opinion today. I wanted to hug them. Just to add, I hardly ever give a 5 star rating because I also work in customer service and a "5" is perfect. If the store was perfect, I would have had a solution to my simple problem sooner, but Marsha and James were perfect for me today!!! They make the store a...

DO NOT PURCHASE ANYTHING HERE! GO ANYWHERE ELSE!! Worst jewelry store!! Costumer service is fine, but we have had ALL our orders wrong. My husband first bought my engagement ring there, first he showed him one and he was happy about it, then he saw my ring and it was the perfect ring for me, then they proceeded to do the payment with all the insurance possible, then time goes on, my ring started fading and changing colors real fast, less than 6 months after using it, the store first said it was my fault, even though I never clean with my rings on. Then they couldn't find our insurance for my ring. Then after an hour of going from a manager to another they found it and "fixed it." We bought my husband's ring there too, again with all the insurance possible, and after our wedding we proceeded engrave them.... the store engraved mine so thin and tiny I couldn't even see it, did it 3 more times until it was actually visible, then did my husband's and put the wrong date, he didn't notice it until I saw it, came back to the store to fix it and the store AGAIN couldn't find any of our purchases with their insurances, and again going from manager to manager until finally find it, and after all that have the audacity to ask my husband for more money to pay for our engravements and money to fix his again.... literally the worst service ever. If I didn't like my ring as much as I do we would have returned them already. And ALL this is only the top of the iceberg from all the things they've had wrong. They lost one of my rings once, and found it 2...

Unbelievable management experience. We bought a ring with warranty and spent a hefty amount one year ago at another store. The diamonds keep falling out in various parts of the ring. I have already had it repaired once and followed care instructions very carefully. I called the original store and they told me that since Vernon hills was close to my home I should receive a swap or choose a comparable ring at no extra charge. I went in and the immediate attitude of the manager was apparent as the saleswoman had to go back and forth to her office to try to see what she could do for me. They tried to have me trade in and pay $1400 to select a new ring at double value. Then they finally agreed to give me the same ring as a replacement but only if I paid a new warranty on the “new” ring. My ring is 1.5 years old. Way to stand by your product! Then the manager finally came out and it was immediately apparent she was not happy to find a solution for me today. At one point, she asked me if I wanted to go to the original store of purchase instead (1.5 hours from where I live now) and then when I spoke to her she looked away and made such a stink face at me that I was speechless. Turns out I am in sales too Christine, and I don’t live by making a buck today and ruining a relationship if I don’t. I had plans to buy a watch and earrings in the next few months but I will be taking my business elsewhere. My $1400 spent was apparently not enough to buy a quality product that the warranty I paid for should cover....